PetSmartReviews of petsmart.com

Talked with staff about getting a beta fish. Bought a small tank and all necessities and then took it home to set up and let the water settle. Returned to buy a fish and they said their policy dictates that the tank they just sold me the day before is too small. Spent over $100 to be told they won't even sell the fish; should've told me that in the first place 😡

I took my Cavapoo to this “professional” groomer expecting a standard clean-up, only to be met with a complete disaster. While my pup had some mild matting (as I was upfront about), I was told she needed to be sedated by a vet—an alarming overreaction that now feels like a cover for incompetence. When I picked her up, she was unevenly chopped up and visibly distressed. I spent most of the night trying to fix the mess myself—with just scissors, clippers, patience, and YouTube tutorials. I’m not a groomer, but even I could do better. Your dog deserves more than a rushed, careless hour. Maybe they were having an off day—but that’s not a risk I’d ever take again. Contact me for pictures

I wanted a teddy bear shave and I kindly asked my dog ​​not to cut his hair short. Believe me, I would have cut it better if I had cut it at home. I never recommend it, it was a waste of my money.

I attempted to schedule a grooming for my puppy, but I was locked out of my account. I called the store to schedule an appointment and was told that my account was inactive because the groomer made the decision not to accept my puppy for future grooming. The only issue discussed was that he did not like to have his nails clipped, but I was never told he could not return. I was completely shocked, but I will never shop there again. The groomers were not the most pleasant to begin with, and they never made me feel welcome. Terrible communication skills and poor customer service.

I kept going to get my dogs wet canned food because he needs a specific kind because he has pancreatitis right now. I asked the cashier if they would be getting more since there were only a case and three cans left. As I get a case every couple days. He assured me that it’s one of there most popular foods and that they have it in stock. Well I go there yesterday and of course they are out! I have asked about it, I don’t know how many times. I never got a straight answer! You would think if the shelves are empty, they would order more! Nope, have to go to another store out of town! Not happy! 😡

When trying to sign into the app and account one day I noticed I had been locked out. I had almost $200 in rewards that I cannot access. I contacted Customer Service 4 times over 3 weeks and spent close to 5 hours total on the phone. Most of it spent asking over and over and over again to confirm my email and phone number. Apparently my email is now associated to another person in the US, and a different phone number, clearly a case of hacking or fraud. They have created case numbers, fed me a bunch of crap. Still no resolution and no rewards. They WILL NOT put me through to a department that has a clue. Absolute worst. While I realize in the grand scheme of things my $2000 per year means nothing to them, I can assure you they won't see another dime. Completely useless.

Was pretty decent at one time but after Kasey gone just went downhill, paid for a bath and furminator and they didnt do nails or paw shaving and barely did any of the furminator and the price went up for that by 20 dollars per dog, will no longer be going there ever again I just consider this groomer to be a scam at this point.

All my pets love PerSmart so very happy with our experiences at PetSmart !