PetSmartReviews of petsmart.com

I brought a treat ball online on 6/13/25 and I got an email that its was going to delivered on 6/14/25 and after a few hours I got another email saying it was cancelled I contacted them by email and they said there was an issue with there system and I should reordered it ,it was a birthday gift for a service dog on 6/14/25, I reordered it on 6/14/25 to be delivered on 6/15/25 again the same issue happened ,I again contacted customer service and was told the same thing . I emailed the CEO and never got back any reply from him and emailed customer service no reply back asking them both to send me this treat ball at no cost to me ,so this treat ball never came .Petsmart doesn't care about this issue or any other issues or the customers !! I read that Petsmart blames Doordash for non delivery not themselves , Petsmart doesnt want any orders delivered by Doordash ,they want to ship it and charge everyone a shipping charge fee ! They should get Zero Stars !! Notice# Petsmart & Chewy.com Is owned by BC Partners & Argos Holding Inc. ! Mr.Cliff Hilton

I took my Goldendoodle for grooming. The groomer and I spoke about his matting on head and ears. He was completely shaven....down to his skin....all over his body! I am pretty sure that warranted a phone call before completely shaving him. One of the staff commented he probably will need sunscreen. The manager was nice but absolutely would NOT return to the PetSmart in Pell City, AL for grooming

What is going on with PetSmart...!!! The horror stories are insane!! How can upper Management allow 81% showing one star...!! PetSmart management needs to read their customer reviews. Again, what's wrong with their upper management team not addressing such bad reviews?? The employees need much more "Customer Service" training and proper training in their companies "Processes and Procedures" polices that are certainly not being followed. These are high school and collage kids that don't give a dam, because the job is only temporary. Store management should not be in a position to be a store manager if policies are not being followed. Wake up upper management!!!

This store uses products tested of beagles, pretending to help pets get used products tested on abused DOGs. All the workers are rude. DO NOT DO NOT BUY FRON HERE!!!

This store was once a shining example of great customer service, but unfortunately, it has become a revolving door of new hires who seem disengaged and inattentive. Many employees appear indifferent to customer needs, and rather than creating a welcoming shopping experience, they give the impression that customers should feel lucky to shop here. The lack of professionalism is noticeable, with employees who seem untrained in customer service and unaware of the impact their attitude has on the business. Ultimately, stores thrive because of loyal customers, and if that isn’t recognized, the consequences will be felt. I want to specifically mention an employee, Erin, at the Shea and Tatum location. Based on my experience, Erin is not suited for a customer-facing role. Effective customer service requires a friendly and helpful demeanor, and unfortunately, that was not reflected in my interaction. If PetSmart wants to maintain its reputation and keep customers returning, hiring individuals with strong interpersonal skills should be a priority.

We took our small dog to PetSmart at 6251 N Davis Hwy, Pensacola, FL 32504 last week. We paid $30 to have our cockapoo's nails trimmed, but as far as we can tell nothing was done. The female employee evidently was new and afraid to cut the dog's nails. Whatever the reason, she did a poor job. Our dog's nails appear just as long, and feel just as sharp, as before we brought her into PetSmart. We won't be going back again!

I feel I was grossly overcharged. Bath, cut and toenail trim on a 3.5 lb balding Yorkie for 130.00. They asked if I wanted the summer special which included a bandana, a toy and a coupon book. Little did I know the "summer special " was essentially charging me for 2 grooms at the same time. So I essentially payed double. Got the mediocre coupon book for all the products and services I don't use , but no bandana, no toy

I went to get my dogs nails clipped at the PetSmart 2224 Rte 27 Edison NJ. The woman could not pick my 90lb dog up table so she put his front paws on the middle of table and his paw slipped off hitting his face, throat and chest into the table she then got him up on table attached strap around his neck and he fell off the back of table still attached to the strap that was around his neck. My dog was in alot of pain in his neck, throwing up blood, clots and bloody stools. The vet bills are over $1294.00 The store mgr. Crystal and area mgr. denied my dog was hung. Because the groomers lied. If you love your pet do not take them to PetSmart, they will not make good if they injure your dog. I am a senior on SSI and to borrow to this money. PetSmart Corp. is unprofessional and should get out of the grooming business since they have so little regard for your pet.