PetSmartReviews of petsmart.com

Unable to return items; after getting a new aquarium, we attempted to return a (newly bought) filter for the old one that we no longer had any use for. After finding our receipt, the cashier did not allow us to return it despite us bringing in the unused item, showing the receipt, and buying the filter not long ago. The store still carries the filter we wanted to return as well. Along with their horrendous reputation with the safety of pets, Petsmart has terrible customer service and is greedy for money with their ridiculous policies. Sincerely doubt we will ever go to their stores, even if our life depended on it.

I went in to get fish to add to my aquarium. The fish were very much unmaintained. The neons had long string feces floating around their tank and their color greatly dimmed because of the conditions. If that wasn’t bad enough, they had handful piles of dead fish at the bottom of 5 breed’s tanks. I was very disappointed in the effort and care of these live animals. I will not support a business that neglects their animals. I don’t think you should either. Go to a specialized store.

They abuse they're reptiles by not supplementing there insects or gutloding them they also don't use a thermostat which I've seen reptiles killed by burns.

My mother and I went to this PetSmart yesterday to get a hamster and our experience was very good given the fact that the customer service person was friendly and approachable. Now we went again today because my sister wanted a guinea pig and the customer service was terrible. The staff member was rude, disrespectful, and belittling, so we asked for her manager.Her manager was just as bad as her, she didn't listen to our concern.She only listened to what her employee told her and every time I tried to explain the situation she cut me off saying she already knew the story, which was one sided and bias because it came from her employee only. My mom is severely dissatisfied and even saying she will never go to petsmart off Derry street no more.

Service there was absolutely disgusting. Went to buy a a 3 dog tag and when asking if they had any left the women said “no that’s what the poor people buy” the amount of disrespect was insane. Will never go there again.

My girlfriend wanted a new fish after her last one died. She researched for days on what fish to buy and how to maintain a small aquarium. She knew that a goldfish could survive in a three gallon tank with a good filter. The employee at the store, who was most likely 19 years old, told her that she wouldn’t sell her a $2 goldfish unless she had a 30 gallon tank. She then said she wouldn’t sell her any fish because “no fish can survive in a small tank”. We left the store and went right to Petco. The fish looked healthier and better taken care of. The water was clearer and the employees were much nicer. Would not recommend getting any animals from Pet Smart.

We just lost our most aggressive fish, we said that we would not get any more fish until we did, so we went to PetSmart's to get some more fish to go in our tank. We were going to get; two pink, two blue, and two gold gourami, we had two pink kissers 4 years ago and I really liked them. They was a new girl working and she started to give us a hard time, she asked us how big are tank is, we told her 20 gallons, she would not sell us all six of the fish, she said that the tank was not big enough. She told us that we could have both of the bluefish and one gold. She spoke to us like we was ignorant. She acted like since she just got hired on there taking care of the fish that she knew better than us, she acted like we didn't knowhow to take care of fish. We know about fish, my fiance and I got our tank several years ago, he has been raising fish for 32 years. And people is not stupid,they know when the fish gets too big for the tank to take it out and put it in another one. I have never seen service like this before. Petco does not have a big variety like PetSmart's does, but they don't try to pry in your personal business lock PetSmart's does. I understand trying to look out for fish, I believe in taking care of them, but that was ridiculous. It shouldn't be so difficult to buy fish, we are not stupid.

I have been a petsmart customer for a while. Have gotten lizards, frog and even a hampster and never asked many questions but when it comes to the fish i am denied fish about everytime i try to buy them. The first couple times i just walked away but this last time i had my grand daughter with me and wanted to purchase 2 16 cent feeder gold fish and was denied cause they would grow big and die from there urine in the water. As a fish owner and having gold fish since i was a kid i know to up grade the tank as they grow and was told to purchase a betta there are some bettas that are cheap but most are 10 dollars or more. Makes me wonder if they are trying to get you to purchase more expensive fish to make money. I will not return as a customer after they denied fish for my granddaughter that was a little upsetting. I dont even know how they even sell any fish as many questions as they ask and how many times i have been denied and by the reviews i am not alone.