PetSmartReviews of petsmart.com

Took my small dog for a grooming and the staff dident even bother try and groom her they sent me home beaucse she was a little scared. Staff is highly sensitive worst customer service

This isn’t necessarily a rating going towards employees or any particular store. Its towards the company itself. Pet Smart is run by greedy, inconsiderate, and awful human beings. The prices are way over priced for something so tiny to big. When comparing and shopping at other pet supply vendors you can find the same amount or item of anything for a cheaper price and still pay for great quality. I ordered 2 bags of bedding for my hamster through the website, even though it has me chose a particular store near my location and based its stock after that store, it still was shipped from across the map and took 2 weeks to get to me. Why? Because I wasnt interested in paying them another $40 dollars on top of the $40 I was already spending on products. So, they delayed my shipping that way next time I check out there are hoping I will feel more inclined to pay the extra bucks for my product to make it within a week as it should anyways especially when stating that I am shopping from a store less than 25 minutes from where I reside. This is absolutely ridiculous. I am done shopping at pet smart, I will be moving onto Chewy who truly cares about their customers and their animals.

When you close your bathrooms to your customers using Covid-19 as an excuse, because you are too lazy to clean them, then you do not deserve a good review. I bought a bag of safflower seeds, but from now on, I will order online from Chewy.

Not good even for fish. I went to that store to get some live plants for my bettas tank, which is 5gallons and I bet most of you reading this would be amazed and dumbfounded to know bettas are supposed to be in a five gallon or higher tank. So seeing all the .5 gallons really made me mad. You wouldn’t keep your dog in a tiny cage all day every day why would you a fish? Secondly, the live plants are hit or miss. I spent 12$ on two of the same plant and one was decent and alive but the other completely fell apart and was basically dead and how they put their sticker on completely hides the plant so you won’t really know at all what the quality is of smaller plants.

They are purposely understaffing stores and making the employees they still have take on more work. Not a very good atmosphere while visiting your Stoney Creek ON location. Employees seem overworked and irritated but who can blame them! Hard to get help cant always find someone and the line up is always huge and a long wait with only one cashier working. I don't so much fault the employees, I fault the company. Will try to avoid this store until things improve which I hope they do.

They shipped wrong items and steps for returning is so complicated. I asked to send the correct product again but they said it’s out of stock! Chewy is better service

I purchased a pet gate at the Ontario, Ohio location and after getting it home, it would not work where I needed it. When I went to return, they told they weren't taking returns due to COVID19 but when normal hours resumed i could return as long as I had my receipt. I have stopped or called every other week and no returns yet. I called this morning and was told that they started accepting returns at the beginning of June and I was past the return date and they could only exchange. When I called 2 weeks ago, they weren't accepting returns. Person on phone today wanted to argue. I hung up. Will never set foot in a Petsmart ever again.

I had a grooming appointment at 9:15 and checked my dog in online, and got to Petsmart at 9:02 am. There were 2 other people waiting outside for curbside check-in before me. The employee came out and saw all of us standing there and then started to check in the others. They began to go up to all the other people with their dogs except for me. After everyone had left instead of coming up to me like everyone else, she had me come up to the desk. The employee (Brittany) asked how to pronounce my dogs name and I told her. Then she asked, "Can you speak English?". I was so appalled at her question I asked her, "Is that the reason that I was last even though I came before the other two?". She began to tell me that it wasn't because of my race, that their appointments were at 9:15 am and they were standing closer to the table. Then she said that she was uncomfortable talking with me and will have her manager come out. The manager came out and had asked what happened. I told her and she said that that wasn't the story her associate told her. Then she said, "my associate doesn't feel comfortable being called racist and won't be comfortable grooming your dog". I asked her, "your associate is the one who discriminated me by asking me if I could speak English and is now uncomfortable grooming my dog?". She said I'll be more than happy to give you the number to corporate and I told her I'll contact them myself and left. I've never experienced anything like this and instead of trying to fix the issue, she made the situation worse. I don't even know what to think or how to go about this situation?