PetSmartReviews of petsmart.com

On 12/14/2020 I placed an order online at PetSmart. According to tracking, the package was delivered on 12/17/2020. I contacted PetSmart on 12/23/2020 informing them the package was not received. No treats for my “kids” for Christmas! On 12/24/2020 I received an emailed from PetSmart support/customer service to “check with your neighbors”. In other words we show it was delivered and we don’t care that your kids don’t have a Christmas treat and you are out $55.40. I am soooo disappointed in PetSmart!!! I have donated so much to them and they don’t care my pets/kids were disappointed on Christmas because they didn’t have their favorite treats!

On website, print ad, and in app, advertised a buy one get one free offer. Cannot place order to get sale price. Hung up on twice by "customer service". All in-store experiences are great, but website and corporate need a lot of work.

DONT BRING YOUR DOGS HERE. I've been bringing my dog here since he was about 9-12 weeks old to get groomed he is now 2 years and 5 mo. old. My dog was always tended to by a lady named Christine for over a year, never had any problems with her. She would express his anal glands during EACH visit WITHOUT ME HAVING TO MENTION IT. She left that location so my dog has been going to the other groomers there. NO ONE MENTIONED OR EDUCATED ME ON ANAL GLAND EXPRESSION OR THAT I HAD TO SPECIFICALLY ASK FOR IT TO BE DONE. I now learned it is NECESSARY for a maltipoo breed. But apparently the groomers didn't think it was wise to mention it. There was a possible injury/irritation caused towards my dog. He needed medical attention and no one was responsible or respectful enough to call me to tell me he needed medical attention. Lack of care and integrity. When I got home I noticed a prominent red spot and swollen purple spot on my dogs anal area. No one thought it was a good idea to call me so he could get medical attention I had to drive him back to that locations vet hospital to get medical attention. Since it was Sunday his vet was closed. I paid for the grooming and the vet bill because they claimed “it was not caused by the grooming salon” which technically it was since they never continued the services like Christine would. I have been a longtime customer and paid hundreds of dollars in training classes for my pup since he was 12 weeks old, for PetSmart to just be negligent like that. Horrible place taking my business to real professional groomers.

Fast shipping and great accessories!

Worst grooming experience ever. No reason to shave my dog so short. Just pure laziness of the groomer. Will never return. Not kidding.

If I could give a zero star I would. I got my ball python from petsmart and they kept two in the same tank, which is not recommended it’s common sense. I got my baby (realistically he’s around four months) because everytime I went in there he would be up against the glass because the second ball python in the tank would be hogging the hide. I was looking at this ball for a couple of weeks and he would be in the same position everytime I’d come in. I felt so bad I just went ahead and got him. Not my first ball python so I had a tank and everything ready and the knowledge of caring for them. They don’t know the sex and they also couldn’t tell me the last time they fed him... ??? He seems to be doing good in my care for the past month I’ve had him and thankfully I’ve got him on a good feeding schedule but I feel terribly for the ones that are still in Petsmart’s awful care. Do better Petsmart!

I have used PetSmart grooming for years and will never go back after my experience there yesterday. They charged me an extra $30 for 1 hour of brushing and de-matting but in fact finished my dog’s grooming appointment 30 minutes earlier then they have ever groomed her before. It usually takes 3 hours and I was called and told she was ready 2.5 hours after dropping her off. I spoke with a manager who was useless and will never use them again due to their lack of customer service skills. I have several pets and Petco is about to get all of my business!

The conditions the animals are kept in especially the reptiles are disgusting. They shove multiple leopard geckos inside tanks where they fight each other and for food, which they don’t get enough of. The 3 I saw were so skinny I wouldn’t be surprised if they are dead within the next couple days. If you are a pet store selling live animals at least take care of them properly or simply don’t sell them at all. The staff even told me they aren’t supposed to touch the animals. How are these poor creatures being taken care of properly if that’s the case? The answer is obvious, they ARENT. I’m sick of going in there and always coming out depressed because of how the animals are kept and treated. Fix your disgusting conditions.