PetSmartReviews of petsmart.com

So they hardly have anything on their website. Most of the things have less than one star. My main problem is that you can't cancel an order if you place it and it just doesn't tell you some things, like I ordered some fish gravel that was black and after it confirmed they told me that it was out of stock so it automatically changed it to bright pink. All the help section is automated bots. Petsmart's website makes me want to fist a cheese grader.

I put a delivery order on dec30/2020 Said it would be delivered between 2pm and 5pm at 4:55pm i check status said order was cancelled. So i called called customer service after an hr on phone with them explained i could not pick up hence why i go delivery they said it would be delivered within 24 to 48 hours.on jan 4th 2021 i get a email saying my pick up order expired and was getting a refund knowing i only had enough dog food to get to tuesday and im on limited income. So i emailed them back they offered 10% discount on next order i said that does not help i need food for my dog i was told that is all they could do. So here it is thursday still no refund. Plus the 13 dollars i used of my treat fund u get for buying fund will not be applied back to my account. I advise not to use petsmart as they only have loyalty to their money not customers.

This past weekend I bought my usual cup of large mealworms as well as a cup of wax worms. This has happened every time I visit petsmart but this was the first time this degree. I only had 20/35 mealworms, the rest were dead. And I only had 25/35 wax worms, the rest were dead and the others looked dark, squishy and close to death. I will NEVER visit petsmart again. They are HIGHLY incompetent when it comes to reptiles. No one had any info about my animals, had no clue about their husbandry. I called to see if I could get a refund on the worms and the lady who answered (who claimed to be the manager) couldn't have cared less that most were dead and wanted me to drive another 30 minutes to get a refund or replace them and I only had that day to do it cause then they would think I fed my animal and tried to bring them back. My leopard gecko actually refuses to eat anything dead so I gaurentee he wants nothing to do with what you all sold to me. This is not the first time. I've actually never purchased a full order with all live worms. I'd much rather find an online vendor with insurance of live feed arriving ALIVE.

My $10. Card expired

I didn't use your service because PetSmart ask for rabbis proof. They never said they needed paper proof. My dog was wearing her tags, which the law requires. And that wasn't good enough. I think PetSmart should state that before you get to the shop...

Worst experience for my fur baby, BUOY. She went in for a “bath”, & was SHAVED & tourtured, theres no words that can describe the criminal abuse. The pictures say a thousand words! I was never Called /Notified of what was being done. She has blade cuts to see blood. not 1 not 2 not 3, 5 ! 5 blade Cuts !!why wouldn’t they take any responsibility and notify me??

I don’t know how the Petsmart in the US is but Petsmart Canada seems to hire bad customer service representatives in general no matter in store or customer support online. When I try to order online, they won’t even ship to me, they also don’t accept my virtual debit card. I use this card for online shopping and never had a problem, only with petsmart I cannot purchase online and ended up needing to buy a gift card to make my purchase. They never ship to you, and instead cancels your order all the time. What’s the point of making an online website when you can’t even complete your purchase and it won’t even ship to you. Their online website is also super slow, like at snails pace with every click. Ended up spending like 30 minutes on the site to purchase like 2 items online. Whereas every other online store like H&M, Aritzia, even Walmart is faster and have no trouble completing a purchase online. Customer representatives are just abysmal lack of professionalism, treats you like you’re not worthy to buy their products in store or not worthy to even look at the pets up for adoption, when they are the ones treating the animals poorly. Look at the sad looking cats, and unmoving betta fish I mean. Also I witnessed abuse from the groomers toward a dog when I went inside the store (the Ajax, Ontario location). I was furious. Groomers not qualified to be groomers. Please don’t trust that your dog is in a safe place with groomers at Petsmart. You don’t know what happens to them since you’re not there beside them, while a total stranger handles your dog.

I placed an order and only one item shipped. They were giving me a refund and charge me shipping on that one item if that was the case I wouldn’t have kept that item. The shipping charges was just as much is the item. I will not use this company again. And it’s been about 2 months now and I still haven’t received my refund.