PetSmartReviews of petsmart.com

1 day shipment doesn't work at all. It takes 7 days. I got confirmation on my email about my order with order number. On other day they couln't find my order. So irresponsible people

I was thinking about buying a betta fish from petsmart after seeing one on the web, so I went to the store to see it in person. I went to look at the betta, then instantly changed my mind about buying a fish from petsmart. First of all, they keep there fish in tiny cups, I know for a fact that betta need to be in at least a 1 gallon tank. All of the fish looked sick and sad, their very existence is just SAD. After doing some research, I found out that petsmart has killed 47 dogs, slammed a bag of hamsters against a table in effort to kill them, killed more than 50 animals in a makeshift gas machine, and crowds animals in cages. The way that these animals are treated is inhuman, and just terrible. Please, don't buy from petsmart, dont support these abusers.

Well the lady gave us wrong information we are never going there again

Groomers not Qualified!!! We had been taking our Havanese to petsmart for years. But at our last visit we were told that our dog could not come back because NO ONE WAS QUALIFIED TO CUT HIM ANYMORE!!! that he moved around too much while grooming. HIGH Groomer turn-Over! --- we asked for his usual TeddyBear not done. IF YOU LOVE YOUR FUR BABY =KEEP AN CLOSE EYE ON THEM@ PETSMART N. ACADEMY!!!!!

Where is my order? My first experience of shopping on petsmart.com was terrible. I chose Same-day Delivery. But it has been a whole day passed since I placed the order. The order is still processing. Thank you, Petsmart and Doordash, my dogs don't have food today!

very bad haircut, the dog was not taken care of properly, cuts all over and bad customer service

I HAD used the PetSmart grooming services at the Hull St, Richmond VA location regularly and scheduled a grooming appointment for my 2 dogs in November however when we took are dogs in for their appointment WE WERE TURNED AWAY. Apparently, pets can have NO matting when bought in – SERIOUSLY!! Isn’t that part of your job as a groomer – to remove matting! Not to mention: 1. Not once did ANYONE mention that there had been a policy change when we made the appointment. 2. mind you that we are in the midst of a national pandemic and most places - including PetSmart’s grooming department - were closed for months and then backlogged for months when they reopened. 3. the matting on our dogs was minimal and there were no large clumps because we had been “home grooming” during the stay at home order. Thankfully, we were able to schedule an appointment with a major PetSmart competitor – we asked them if they had such a policy and they actually laughed – NO we don’t.- PetSmart you just lost a loyal customer on every level!!

Petsmart had wire wheels for hamsters, kept 2 hamsters together which is unsafe and the hamster food is just plane pellets, and cages that they sell are too small and can cause a disease called wet tail.