PetSmartReviews of petsmart.com

A pet smart employee said to let our water set for two days with these drops and pellets of food and blah blah blah. We come back two days later get the frogs and we are fine. 2-3 days later it STINKS! smells horrible! We call petsmart and THEN they tell us "oh yeah you let the water set for 3-6 weeks they are prob gonna die. they told us false information, our brand new frogs might die now!

Last night at the Cherry Hill Pet Smart. A groomer denied my dog service. I arrived 30 mins early for my 6:00 appt. I had already confirmed a drop off of 15 mins early. For an appt. I made mins away. When I entered the salon the usual he is handsome big etc. There were two girls cutting and one girl shuffling a pet in back rm. As I stood there making small talk one of the girls says that’s your groomer. I decided to step outside the foyer and wait. As I am waiting I see another customer enter groomers foyer. I figured she was making inquiries. Come to find out she is checking her dog in for service. With the same groomer I am waiting for. I go in next Hello. Hey she comes walking towards the check in desk. I reach for the leash in her hand. I say I can put that on while you check me in. What’s the rush? I said I have been waiting 45 mins. Well your appt is not until 6 so. Yes but I confirmed a 15 min early drop off and it’s now 6:09. She replied no that’s not possible. Mind you the computer is still booting up. She says I can refuse your dog. I said for what? Because I don’t like the way your talking. I replied I would not have to say anything. If you check me in. You have my dogs name. We have no need to communicate. I have been coming here for almost 5 yrs. She replies I have been working here for 5 yrs. I replied and still no management position. She then called the manager. Who says she can refuse any animal.

During Covid 19 period, the staff not respecting social distancing. They brought other customers to my location without giving me a warning or option to leave before they arrive or offering to wait for me to make my selection. This happened on more than one occasion.

Worst customer service I’ve ever encountered, will not go back. Petco is 100 times better

Don't use PetSmart website to check your gift card balance!! It always says "Invalid account number or the account is closed." Yes, I checked all the info I entered. I used a brand new gift card I bought to check the balance, still give me the same message. When I called the 1800 # to check the balance, it gives me correct balance info. I don't know how many gift cards I had discarded thinking it had zero balance and got closed from the website misleading info. If they don't fix this problem, I believe they are out to "steal" your gift card money. I will take my business elsewhere!!

I would not recommend ever buying fish from petsmart On Christmas EveI bought 4 Fish for my tank It was established for 2 years I thought it be a wonderful gift to life For Myself for Christmas within 15 hours all my fish Where sick and dying I Bought ick medicine A mediately And put it in the tank Which didn't do a thing Their willing to give me back $3 for the fish what about the loss of the tank and every other fish in it I would never recommend this place There that poore with the care Of their fish I hate to think what else are lacking

We have taken our dogs for grooming to the Bradenton petsmart. Our normal groomer (Crystal) is no longer there, but our dogs have been groomed there for years. The two people that did the grooming this week should not be groomers. Our mixed breed was okay. But our labradoodle was not only shaved but cut in many places and traumatized. We will never again use petsmart

The lady at the Lake Mead location was extremely rude about asking for her help and made it clear that we were wasting her time. I had never done the pick up before and she was talking to me like i was absolutely stupid where the sign was and took her sweet time going to get my order. Then when she walked back didn’t have her name tag on when i went to look for it. Will never be buying from the company again. pathetic.