PetSmartReviews of petsmart.com

Grooming sucks!

I am beyond disgusted and will be following up with OSPCA for further inquires of Petsmart policy and procedures. I was left a voice mail to pick my dog up from grooming services in approx 30 mins. on Sunday June 27. By the time I got there, a chain of big box stores were evacuated with alarms blaring. I frantically went up to an associate asking me where my dog was and they informed me that my dog was left inside. After approx 30 mins, fire department came and deactivated alarms. I was told that there were 5 other dogs left inside as well. On there website it states "We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently". If this is part of Petsmart policy, why was there not an associate available to evacuate my dog (and the FIVE other dogs locked in crates)? Im not only disgusted with Petsmart policies to leave dogs inside when there is a potential fire (this was clarified by a district leader at Petsmart - but also other things he said on our phone conversation. Im curious to know if the phone call we had was being recorded because he was also talking to me while driving - really shows how much he cared about my dogs wellbeing. I informed him that my dog was still in distress 2 days later and that i will be following up for a vet to see how i can help my dog after his trauma. The district leader dismissed my feelings when i asked how else he will be following through with fixing this situation. He laughed as said - what else did you expect? This was a place that i brought my dog to FREQUENTLY - every toy - every treat. He said id understand if you dont want to come back here anymore.

I ordered a bird cage for a small bird . First off there communication is bad , I did not know when it shipped , did not get a receipt on line with the order . So it finally shows up and the box has a big smash and cut on one side almost the entire length of the box .. I said oh no I bet the cage wire will be bent . So unboxing it i can see its bent .. Fed X .. The laziest people never bring packages to your door even though it says so on all your packages . So I call cust service and I am on the phone for 50 min . All i wanted is 30%off because 20 would only be like 16dollars and that is nothing i have to work on getting the bars straight and I want to return the one i have ASAP . So they wanted photos I sent them , they said they did not get them , did it again same thing . so I told the girl give me some one about the sup you r dealing with and she did and right away she gave me 25% off . I was like that is fine . Why the heck did'nt the other rep do this . OMG what a sunday . I got the other cage all cleaned up and returned it .. There return policy online sucks . will never buy from them on line .. And the rest of my order never showed up today .. lets see how that goes. omg...

No customer service after over 10 min of watching fish, with 2 staff within a few feet. The conditions under which the betas are kept is so shameful, I will be driving 60+miles to find a real pet store where they don’t keep their fish in tiny, empty containers. Just because a beta can exist in a tiny container, does not mean that it is humane to keep them that way.

This was a first time groom (at Petsmart). They took me at last minute. They took the time to ask questions about history of my dog and check her over physically before they took her in. I was impressed at the time. Everyone was very nice. My dog is a mixed breed, no special requirement in haircut, other than cut her short and clean her up, she gets straggly hairs around her face, ears and legs. I think they did the haircut in 10 minutes or less. Still has straggly hairs, paw pads still quite hairy...They did not pay attention to the details. I did not pay any less than any other grooming place, the only benefit was they were able to her fit in to my schedule at the last minute, because my normal groomer got sick.

PetSmart isn't bad if you are ordering a non-essential food item. I recently ordered a replacement litter box from them and was very happy. However this was not something crucial. I have a 15 year old cat with kidney disease and have been having difficulty sourcing the Friskies Flourentine Collection that he does really well on. I placed an order for this food from their website, assuming it would be here in a few days. Not so. I live in Oregon and they shipped this from a warehouse in OHIO. To make matters worse they are using FedEx Ground! So currently its going around in circles in Ohio and isn't scheduled to be here for at least 7 days. Most likely it will be closer to 2 weeks since Fedex doesn't seem to be able to handle getting items anywhere in a timely manner. Completely unacceptable. I'm having to feed my poor old cat something else and its giving him diarrhea. These companies have zero empathy or motivation to do anything that is right or makes any sense as far as what they are selling. I'm not buying dish towels and scented candles here. Chewy was just as bad so I stopped ordering from them long ago. Petco is the best but they don't carry this food unfortunately (they actually ship items from stores in my STATE so its here in a day or two, what a concept).

I would give the PetSmart on Lawndale in Greensboro, NC, no stars if I could. I have been pleased with the grooming my dogs received at other PetSmart stores, but I was very unhappy with the grooming visit at this particular store. They talked me into having my dogs nail grinded, instead of not doing it. She told me she had to have someone hold him, so had to charge me for a helper person. I feel like they upset my poor little eight pound dog and I wish they would have called me I would have told them just to clip his nails instead of grinding them.

Petsmart will not allow you to cancel an online order. Buyer beware. I have had two experiences where customer service would not cancel the order moments after placing and then said it had shipped already when it had not.....