PetSmartReviews of petsmart.com

send help i asked for a dog and then they gave my this guy in a dog costume. uh idk where to put him and he keeps peeing everywhere..? if someone can PLEAAASE get this man out my house i would give you like 5 mc doubles. petsmart more like petdumb

I brought my dog in for a haircut and came out with an injured dog. My dog is a gentle 90 pound golden retriever who wouldn't harm anyone. We went to the PetSmart in Hadley Massachusetts.They neglected my dog and she ended up needing to get nine stitches on her front leg. PetSmart wouldn't even tell us how our baby got hurt when we originally asked. They told us that she cut herself going into a crate, but that is hard for me to believe. This is neglect at its finest and I want justice for my dog. I also do not want this to happen to anyone else's dog so please go anywhere else to get your dog groomed.

Just let people know do not order anything from PetSmart I ordered something half hour away from me they didn't tell me it comes from Ohio or Nevada here it is 2 weeks later I'm still waiting my poor iguana if he makes it to get the chance to be in his new cage I will be surprised 2 weeks to order a cage and it's come and it's all banged up I'm so disappointed take my advice don't order anything PetSmart go to a real pet store this is no way to run a business they could have told me it takes 2 weeks I could have went somewhere else where I would have gotten it within the four or five days they say it was supposed to come if Maya going to dies because they couldn't get their cage here when they said they could I'm really going to write a bad review do not order anything from PetSmart do not order anything from PetSmart

Not good shopping. I ordered something for my dog and received a cat item. When I tried to return it I was told no. I found someone that has a cat and let them have it.

I shopped at the store on Lauren rd and had a horrible experience. The ole lady goat that works in the fish department was very rude and thinks she is the queen of fish education. I wanted to buy 8 goldfish and she told me that if they died no refund. And took them to the cashier and held them while I was in line, thinking that I walking out with unpaid items. How rude and silly can one get. I going back and buy her a fish she can stick it between her lips. Rude woman bat.

Unable to write a review on PetSmart site. Guess they don't want to hear it. I never again will go to the W Lebanon NH store. I should have been clued in by the sign “Help wanted for grooming- no experience or training needed.” Ordered bath, furminator, and nail grind. They shaved my Great Pyrenees back side and half his tail. And it wasn't a neat job- it was messy and amateur. The charge was $150. They did not trim his feet or grind the nails they clipped them. He had a couple mats underneath but because we groom him regularly he was generally just shedding. Since they were so rude we decided to cut our loss and leave before they did anything else. Live and learn.

Kat at the Mesquite Pet Smart location, was rude and did not service my dog who has been at this location before and other Pet Smart locations around the dfw area. I arrived at 1 pm my scheduled time, she quickly stated we are a little behind today...we may have a delay in getting to Axel. An hour and a half later at 2:30 Ms. Kat calls and tells me to pick Axel up and that she could not service him today because he was nipping at her and that he should be coming in regularly to avoid this. I informed her he is groomed every 6 weeks throughout the dfw Pet Smarts and that he has never in the year I had him been sent home. This was awful. I very disappointed! I will never visit Mesquite Pet Smart again. I will never recommend any dog moms to go to that location. Now I have to wait until another day to get in at another location, how inconvenient.

online shopping is such a pain, it is been 6 days since i placed an online order of something in stock, and it's not even shipped.