PetSmartReviews of petsmart.com

I boycot all petsmarts due to there no return policy on fish adding to our invasive species problem in our waterways petco offers returns to help with this issue.

I will never shop at the PetSmart at the Machesney Park, IL location. The two Managers, I didn't get their names, but they are males, are the rudest people I have ever encountered, not to mention they wouldn't price match, they said they only price match stores that you can physically walk in to! Which isn't true, after searching their site. Not to mention, I have four dogs, a cat, two parakeets, a snake, 3 Geckos, a tarantula, and a scorpion, so you can imagine how much business they were getting from me. Everytime I have gone in there, either male manager, was absolutely rude, I will never shop there again!! I went to Petco in Rockford IL and the gentleman there, his name is Matt, price matched my purchase, and was absolutely helpful, what a gentleman, I told him, "You have my business from NOW ON" If you want to be treated like a human being, go to Petco in Rockford, IL. It's out of my way, but I will travel an extra 6 miles to be treated respectfully. PetSmart lost my business.

I have 4 large dogs so I'm there often and they rarely have good sales, and no coupons. They stopped price matching with other companies and will only match the price off their own website which saves close to $1. I think I'm going to look into chewy for my dogs needs and food !!

thing a year ago I got a hamster named Tiffany and we didn't have her like for 4 weeks and we were doing everything right and one night I was going to bed and I opened her case to check on her and she was dying and then a few minutes later she died so either she had something wrong with her or they did something to her 1 * star

It's disappointing that their store prices aren't the same as their online prices. I should be able to go into the store and get the same price unless they say it's an online special event. I don't always have time to look online and check the prices in the store. I don't know if they would honor their online price

Last week we called Petsmart in Denver an paid for an order for prescription cat food. We had the prescription and sent it to them. They said it would be 3 days. We called after 3 days and were told it would be 5 days. Today we called and were told it would be 7 days. The reason we called in for a pickup order was to avoid the lines in the store, where it seems they never can open another checkout line. Last time I deal with this store.

I just been inside of pets smart in Savannah Georgia and I wish I didn’t. My grand father whom Is a judge of Savannah Ga ask me to go find him some Angel fish. The employee ask me the size of the tank and I told her the size of the tank which is a very large tank. She refuses to sale me the fish. I ask to speak to the manager whom was very very racist and very disrespectful told me she suggested that I take my money else where. As I’m walking out of the door the manger who refuses to give me her name, called me black conk. I will be filing a lawsuit against the store for racism. I have been shopping at that store since the store first opened. Never experienced such hatred in my life. The manager was very disrespectful and I’m sure you will be hearing from my attorney.

Over priced and don't have important items. They sell stupid things like Hemp spray and clothes, but I can't get a pill shooter to give my cat seizure medication. They have them to pill a dog , but not a cat. The dog ones are too big for a cats mouth.