PetSmartReviews of petsmart.com

My husband took our two small chihuahuas to have their nails clipped. We were charged $40 for each dog. I called and questioned the charges. I was told the charged was for clipping and grinding, a bandana and and a spray. When they were picked up there was no bandana and they had not been sprayed. It angers me to be charged a ridiculous price. No refund was given. When my husband went back to questioned the charges, they gave him two bandanna which were way to big for our dogs. PetSmart will never get my business again.

Kevin Dugan, the store manager at Manahawkin, is the worst manager of any business I have ever seen. He is a liar and doesn’t know how to handle complaints. He tells the customer one thing and employees another. After 7 years I will never go back. With their terrible reputation you would think PetSmart would clean house and put competent people in charge. When you complain to corporate headquarters they ignore you. Give your business to locals and avoid PetSmart. Their terrible reputation is well deserved.

poor customer service with pet med orders online.

We've had many dogs, currently have two, and we've been Petsmart customers for over 30 yrs. We always get good service and we use Petsmart's groomers for 20 yrs, as well, with great satisfaction. For the past 7 yrs we've shopped at the Spokane Valley, WA, Petsmart, and this week we were there buying dog food. We found the store to be absolutely filthy, but in particular, the men's restroom. The floor and sink were filthy, the wall had urine on it and the toilet looked like it had mold. Further, the store itself had furballs, dirt and grime everywhere. I understand that most retailers are having staffing challenges, but restrooms should be given a priority. It looked like it hadn't been cleaned in months. We are reconsidering continuing to shop in a store that doesn't have cleanliness as a priority, especially during these pandemic days.

4 minutes agoNEW Don't trust the sales people at this store. I live in a remote area and can't seem to keep the dog around the yard. I decided to put a buried cable electric fence in and when driving through St George stopped at the Petsmart to buy one. Well the sales person just wouldn't let me buy the cheaper in ground system and insisted I would regret not buying the expensive wireless one, promising I could return it if it didn't work. Well the fence sucks and subsequently I lost my dog. When I was finally able to get into town return the unit, of course they wouldn't give me a refund. It was well over $300 dollars and after losing my job due to the Pandemic I'm screwed.

New store manager or assistant manager that replaced Whitney " Jay " is a terrible manager. The guy is absolutely incapable of answering the simplest pet-care questions and pawns off all the in store pet owner questions to his employees. Whitney had all the answers and was extremely knowledgeable. This guy sounds like the captain of a boat about to go on mutiny with his " all hands on deck ". The staff seems unhappy for the past few weeks and i can tell some of the employees are over-stressed and overworked. Seems like the kind of guy who takes himself way too seriously yet knows nothing about the product in his store. I will take my business somewhere else from now on.

Ive had to contact PetSmart multiple times regarding an issue with Afterpay. Even though PetSmart did everything they needed to regarding my order, and it’s really Afterpays fault, the customer service has been EXCELLENT! Everyone I’ve spoken to has been super helpful, very nice and even sent me an e-gift card unexpectedly. Customer service has plummeted since Covid, but not at PetSmart!!!

Don't have Ana groom your pet especially if you are a POC. First red flag when she called 30 mins before our appt that made months ago asking if it was cancelled( most likely trying to squeeze someone in). Second, when we walked in she was at the cashier and didn't acknowledge or introduce herself to us. Third called us AFTER drop off to say she will have to shave our dog's hair9 due to matts. Fourth, we get another call now they can't do his nails. Fifth, went to pick up and the nerve to go on about previous groomers should had charged for dematting....uh what difference at this point? I replied" No, they didn't take the lazy route and brushed him and the vet is able to cut his nails with no issues. You took the lazy route and didn't give us what we wanted so why not demat and charge the 15.00? Also, we were charged a few because he moved too much for the nail clipping but, you indicated you couldn't do his nails. That's contradictory to the initial statement. I explained to her my dog is not bad (you will not give him that label) and she ended it with "maybe you need to take him back there". What???? So basically don't bring him back. I doubt corporations supports this statement. You are right with your bad attitude and being argumentative he won't ever be here so you can display your racism for someone else. Its crazy how I brush him a few times a week and specifically check for matts. She lied and knew we would dispute afterwards. Usually they feel them when you drop off. Yeah you right take him back where their solution is not to just shave him. Also, if he was so matted and fussy with his feet, how were you able to shave all his hair including his feet. Hmmmmm.