PetSmartReviews of petsmart.com

It was absolutely horrible I bought some fish And they died the next day I would not recommend buying fish from the big tanks at petsmart’s

Unethical, profit driven. Most of the accessories and cages for small animals are harmful for them. They're kept in tiny cages with wheels that are not appropriate, fed horrible food. Hamsters and other rodents that should be separate are housed together, resulting in injured/dead hamsters because of fighting. If you purchase an animal, the employees give you incorrect information and wrong suggestions for food, housing, etc. They know nothing about the animals they're selling and don't care as long as they can make money.

Today my shitzu Roco had a grooming appointment at 11.00 am at 158 North Queen St., Stor #2190, Etobicoke, ON. with Natasha. I have been told it will take approx 2,5 hour and someone will call me 1/2 hour before. I was waiting till 2,30 pm (3,5 hour). Not receiving any phone call, I decided to go to the store and find out what is going on. The grooming place was full of dogs. But I didn't see Roco. I have been told that I have to wait another 2,5 hours. Usaul time to groom shitzu is 1 hour. Why 2,5 ??? Totally dissapointed and angry I decided to take my dog as is. As it happened he was wet (didn't smell like shamoo) and horribly shaved. Nails not cut, ears not groomed, teeth not cleaned. Basically , Roco was horribly shaved . That is all. Natasha lied to me, that she would never told me 2,5 hours. Wrong. Most terrible customer service. They take 10 - 15 dogs per day and they start a job with one dog and moving to another without finishing the first one. It's like a factory line assamble. Their grooming prcatices are negligent. You don't see your dog most of the time. Dogs are waiting for their turn somewhere at the back. Conditions unknown. There is definitely a mischieve going on. Roco left stresfull, beahving strangly, definitely not himself. Either he was drugged or abused in some way. He looks like an awful ugly duckling. It will take month for his beautiful coat to grow. I will never recommend Petsmnart grooming ! Never ever ! Reading other reviews I guess I am lucky Roco is still alive !

Horrible customer service. Inconsistent delivery options. I have been ordering the same three items via same-day delivery for a year, suddenly this delivery option is not available and even though my order is over $49 (thus eligible for free shipping) I would get charged $10 for shipping with no delivery ETA. Emailed them to ask why this is happening and they told me to place an order first before they would answer my question. What?! I have been emailing back and forth with them (now at 6 emails total) and the best they can come up with is "some items are not available for same-day delivery." Ludicrous.

Me encanta ir a este lugar por la comida de mi perro, siempre tienen lo que necesito y abren hasta tarde.

I just want to give a Big Five Stars to PetSmart Dog Trainer Maureen Uhlin, who works at the PetSmart on Westport Road in Louisville, KY. I've known Maureen from my previous dog, and her expertise just gets better and better! I've taken her basic dog training class, which gave me command over my Louie. And she was most recently very helpful with some walking and leash questions I had about Lulu. So, Yay! Maureen

I was unable to pick up my online curbside pickup order at Webster, NY PetSmart within the three days due to an unforeseen medical problem. Per my account order is complete, but I never picked it up and I have not received a refunded to my Visa card when canceled by PetSmart and returned to stock. This is six days past the 3. Day cancellation date. This is totally unacceptable and How many individuals has this happened to? So online order customers beware you could be out your money if order is not picked up.

Poor customer service with online order. I order a Probiotic Supplement for cat, but received a Beardie Ball that suppose to be delivered to South Caroline. I called customer service and was told the correct item will be shipping to me. I received nothing (no email confirmation, no tracking for the reship order) after 4 days. Then I emailed customer service again with detailed order information. They emailed me back asked me to allow other 3-5 business days for the reship order to complete processing. I guess they need more than 5 business days to get order corrected because I am still waiting. Please shop Amazon or Chewy if you need an item in hurry, shopping Petsmart online is just unreliable.