PetSmart offers the best pet supplies, services, and expertise to help you care for your pets.
PetSmart (petsmart.com) has 1,850 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Sophia N.
Brandon from Petsmart in Woodbury was so kind when purchasing a new pet hamster. He was very patient despite a very busy store. What a great example of a perfect shopping experience! Merry Christmas Brandon and Woodbury Petsmart!
Sherri G.
We took our 2 dogs there Saturday for photos with Santa. The Santa was not friendly at all and we were told we would get the pictures within 2 to 5 mins after having them taken and it's Wednesday and we still haven't gotten them. I called for the 3 time Monday morning and the older guy at the Elyria store had an "I don't care attitude " i was working I was working on a project and wanted the pictures for it. Anyway it's very disappointing to take the time going up there and ha ING pictures done and not getting them.
Alon G.
worst stop ever the price on the self show one price and when you go to check out the price change when I ask the cashier he said if you don't like it you can leave
Sandra S.
I have tried and my son has tried to order online, we have excellent credit and do on line ordering all the time, Pet Smart keeps rejecting perfectly good credit cards, its ridiculous.
carolyn W.
EXCELLENCE SERVICES AND PRODUCTS
Anna Y.
I placed an order online for in store pick up. I took a screenshot of my order number. I never received a confirmation email so I reach out to customer care and am told my order is ready for pick up in Round Rock Texas. My order was for Reynoldsburg Ohio. I said ok then cancel the order and refund my money. I'm nowhere near Texas. I was told only the store could do that and gives me the store in Round Rock Texas. So I call that number as I'm driving to the Reynoldsburg Ohio store. I spoke with David and explained what was going on. David tried to find my order but the order number I have on the screenshot was not for me or what I ordered. I go into the Reynoldsburg Ohio location and give me name. The person pulled it up and went and got my order. The receipt taped to the product has a different order number than I was given at the time I completed the order. Not sure if I will ever use Petsmart again.
Becki S.
This is a poorly run operation ! We took our 15 year old in for grooming and because she got upset they quit grooming her . Poor little thing came home half groomed ! WILL NEVER RETURN ! Do NOT take your animal here !!!!!
Rick
I would give zero stars if it was possible. Took the time to go in store to make an appointment for wash and trim. Even had a card with the the appointment. I get there today and the appointment wasn’t in the system, they offered to take my dog anyway, but only for a wash. The whole idea was to get him trimmed for Xmas. Staff was friendly, but zero knowledge, had to call the manager to make any decisions. Manager again was friendly, but needs to know the difference between an abusive customer and an upset customer. I didn’t raise my voice or use any inappropriate language, I was just upset because it was my only chance to get this done before Xmas. I’m sure losing a customer that spends $200.00 a month on average means little to corporate, but I certainly will never recommend their service to anyone. Train your staff properly because you’ll be losing more customers!
