PetSmartReviews of petsmart.com

Ordered my dogs food online and went pick it up at the store. They said I could not pick it up until it was processed which could take up to 10 days. But the took the money out of my checking instantly. Been 4 days still not processed…. I will never use petdumb again

Every time I go into PetSmart to buy dog food I get charged more than the price marked on the shelf. A few weeks ago I bought food and wasn’t paying attention until after I scanned my atm card to pay and after discovering it, told the cashier. He said he couldn’t do anything because I already paid for it. The next time I bought dog food I again got overcharged, but caught it before paying. The cashier was rude about it. I’ll admit I wasn’t pleasant because of past interactions with the store.

At your PetSmart store #1848 Orange Park Fla a customer service rep Caroline provided outstanding service she checked my aquarium water and advised how to make it right. Kudos for her and knowledgeable skills!!! Will return definitely to this store!!

The experience for grooming service was horrible. The attendant showed no patience with my pet. I had to return to the salon because they did not clean his ears, trim his coat or file his nails. There was no patience for my anxious pet. I got concerned when the attendant stated my pet vomited. Why? Did they hold his collar too tight? He had a scratch on the inside of his leg. His nails were not trimmed correctly. I should not feel sharp scratches when my pet touch my arm. Where is the patience for anxious pets? There was no clean smell or grooming scarf. I did not receive the service for the price.

The website is terrible. I ordered for instore pickup, got to the store and they had cancelled 3 out of my 4 items because, contrary to what their website said, they claimed to be out of stock. I found one of my "out of stock" items on the shelf. This is far from the first problem I have had ordering, or going in store. The dog toy aisle has been bare for moths, they are always low on stock or out of stock for food. And did I mention how awful the website is? Because it's bad. In store pick up or delivery, it doesn't matter. Their inventory system is useless. Items are tagged wrong, so searching on their site is impossible. Just go to a different pet store. You'll be happier for it.

I left bad review for one of the manager/groomer more than a year ago and been refused for the grooming in this location . The reason was " We don't like customers who left bad reviews" . It's OK. It's their business. I used another Pet Smart location during this year. A week ago I have booked an appointment with them for today, but they called me today and canceled it because we are clients who left bad review in another location. Probably we are in the "black list" in your system. If it is your business model - I'll never visit you again and will not recommend to do that to my friends.

I actually work at a PetSmart and I order stuff online that we didn't sell. Worst shopping yet. The box the play gate was in was torn and the box of cat food cans I got was empty. They all fell out being shipped somehow and it's a value pack box.

I placed an order 10 days ago and according to tracking its bouncing around on the opposite side of the country. I tried to contact customer service who informed me on the 12th - it should be there on the 10th… yes really. On top of that, they suggest I wait another 5 days before contacting them again. Total trash service and will NEVER order again