PetSmartReviews of petsmart.com

I tried to tell customer service at our local store about a potential toxic toy but they were more interested in not giving me a refund for the toy than in how my dog is doing. The toy is like new but I will toss it as not worth dealing with such people. I was trying to warn them to maybe take off shelf or investigate what it is made of since there is no listing of ingredients. I am really frustrated with Pet Smart. Will order dog food online now on from a different company. Be careful what toys you buy and how they are made.

WHERE'S MY FREAKING MONEY!!!!! I placed a online order on 12/31 had to unfortunately cancel the same day because they were going to send the wrong item did everything I'm supposed to do have called customer service and the store numerous times and I've yet to receive my refund lousy customer service in terms of no one knows what to do to correct this situation false promises and I'm still waiting for my $165.00 almost two weeks now I don't think Im ever going to receive it! My best advice stay far away from this company !

Took my Shih Tzu To PetSmart on January 9, 2022. I explain to the Groomer how I wanted my Shih Tzu groomed. She had a very, very small matting on one of her ears She said she could cut the small out because she know I like her ears and tail long. When I went to pick her up I couldn’t believe that was my Shih Tzu. I WAS SHOCKED. She was suppose to brush her teeth, that did not happen. The manager was called he didn’t address the problem. He was shocked when he saw my Shih Tzu. I just left without him addressing the issue. I GIVE THIS GROOMER A ZERO RATING

Pet Smart Cobourg, ON. I experienced some issues with a cat tower I purchased. Several things went wrong. In the end they made it right, the issue was solved and for our string of problems a full credit was issued. New store openings have issues to work through. Cobourg Pet Smart acknowledged the problems and totally compensated for that. Great staff, very friendly. They have won my trust and I will be a regular customer. Thank you Pet Smart .

I ordered a prescription cat food a few months ago, which was stamped that it didn’t expire until 2023. I had ordered extra food so it sat in my cabinet for a few months, unopened. When I finally opened it, it was so stale, my cat couldn’t eat it. I called to complain and the PetSmart employee said she would send out a fresh batch. Now I get an email saying they will not replace. Then I looked at their reviews and see they have terrible ratings! Should have checked that first!!

At this rate, I could order the same thing I ordered from Petsmart on Chewy.com and have it before the petsmart order arrives. It's been 10 days. I've ordered different products from chewy after I made the purchase through petsmart and received those items already. Why has my purchase been sitting in Colorado for almost 2 days???

Awful. I booked my nervous cat here while I traveled to Greece, where I still am. In the past they would send a pic and brief note about how your pet was. No more. I’ve written 5x asking how she is. No response. Automated messages only, telling me to phone - I am in Greece dummies, even when I am in Boston I can never get through to the Framingham branch by phone, never mind the huge costs from Europe. I will never use this hotel again.

So, I was told that I had to give my phone # to purchase a fish!!! And then ask me for My Email address. Is this real? Is there a disclaimer on fish or what is this?