PetSmartReviews of petsmart.com

Very unprofessional. Tori should not be a groomer. She should learn how to talk professional to customers. She is full of attitude. She will never get tips from any clients. Do Not take your dog to PetSmart. the groomers do not know what they are doing.

I gave a 1 star because I couldn’t put a “0”. I usually have a very pleasant visit for my dogs grooming. This time was completely different. Jessica was terrible. She was full of attitude as soon as she opened her mouth. My husky came in shedding and likes to dig so obviously if she’s in for a bath and brush, shes going to look like she needs it.. Jessica saw my husky, rolled her eyes and took her. Before I even left the parking lot I got a call that she was basically too much work and she couldn’t take care of her. Unprofessional. Full of attitude. I went to a different place the same day & my Husky looks beautiful. I’ll never go to PetSmart again. & most certainly will never be giving Jessica a call.

I have a lot to say however nothing good. They could not get their act together to get a simple online order actually shipped. They did not have a problem billing me. Took the calls to customer service to get it sorted out. Ended of getting money back but no order. They don't care enough to keep customers.

I have been taking my dog to Petsmart for grooming for the past 10 years, ever since she was a puppy. Recently, she developed a medical condition which required a visit to the vet. Thankfully, she has since recovered. I made my appointment and arrived on time. I fully disclosed the condition and was informed that they would NOT be able to provide the grooming service, cut, bath and nail trim. They provided no information as to an alternative salon or made any other recommendations. Also was told that once a dog reaches 10 years of age, they would no longer be able to provide grooming services. Petsmart is NOT the most cost effective option for grooming. I didn't fully realize how much money over 10 years I have paid Petsmart until now. My pup is groomed approx. every 5 weeks, that's 10 times per year, over 10 years at $100. each visit, $10,000. really? And we just got kicked to the curb! Look around before you decide on having your pet groomed at Petsmart.

Let me start by saying Ashley T is an amazing groomer. My dog has been going to her for about a year and he loves her. However, the reason for this 0 start review is for there unprofessional employee John. I’m not sure of his last name, but he was VERY UNPROFESSIONAL. I called to get a ETA on my dog. He answers the phone talking to the people in his background, instead of asking me to hold on. Then he continues his conversation as if I’m not on the phone. So I then repeat my self a little louder due to the loud background . He says “ you don’t have to yell”. I replied “I’m not as your background is too loud”. He then says “yea iight” as if we were people talking on the street. VERY UNPROFESSIONAL.. he needs more training on how to properly answer the phone. Location: Buckhead, GA

Every time I take my dog to get groomed at the PetSmart in Cleveland Tennessee they cut the hair on the end of his tail off even after I ask them not to. This is the first place and his whole 11 years it was cut off when it never had been before it has been a couple years since then and now that I'm back in this town and take him there they keep doing it again even when I ask them not to. We have been all over the country when I usually ask them not too they don't do it.

Reston VA PetSmart Pet Hotel also awful and rip off. Took a big trip so we thought 24 hr care better. But they called us nearly every day with problems. Incompetent. Dogs miserable- lost weight and sick during visit and then they took them to vet and charge vet bills! It’s their “protocol” to take dog to vet with problems. Ironically our dogs also enrolled in Banfield wellness plan and seen by vet one week before trip- given clean bill of health! I think vet trips just way to increase fees. Over 1100$ for 10 days AFTER we complained and they reduced the price. Ridiculous. Rover.com- a dog sitter is a much better option and kind to your dogs. And half the price! What a nightmare and the poor miserable dogs are now following us around like they’ve been abused. This place should lose it’s license.

PetSmart is one of the most atrocious places to buy live animals. They buy animals wholesale from places that treat their animals terribly. Many die before being purchased and even more die in transit and after arriving to the store. Animals are overcrowded and many of them are denied help when they are sick or injured. Do not buy pets or any pet supplies from Petsmart. Do your research and buy pets from your local pet stores that you know treat the animals with care. Order your supplies from online services or from retail stores like Walmart. My betta fish, Gabriel, developed an illness from being kept in the filthy plastic cup they displayed him in. He died not even a month after I bought him, despite my experience and my best efforts to help him. They do not clean tanks or cages or display. When pets get hurt or sick they are taken to the back away from customers. If you love animals, then don't support this business.