PetSmartReviews of petsmart.com

Absolutely terrible experience. I called this place about 10 times within the last 3 days to try and expedite my dogs medication that he needs because he has a very bad staph infection. Most of the times they would say they were going to work on it right away. I then would call my dogs urgent care and they haven’t received anything yet. One of the phone calls the lady told me, “If we expedite his medication that’s not fair to the other dogs. Every dog is priority.” And she said that in the most rude way. Petsmart, get your customer service reps in check. Also, not every dog has the same priority level, just like human patients in a hospital. There are levels to severity. The lady then told me that it will take 7 DAYS to start the process and shipping is delayed at the moment. How the heck is my dog supposed to wait almost 2 weeks to receive medication?? You guys need to speed up you’re way too slow. And lastly, on my last call THEY NO LONGER COULD FIND MY ORDER. Petsmart had the order but petsmart pharmacy did not see any order at all, no cancellation, nothing. It’s like I never even ordered. So disorganized. I then ordered from Chewy. Guess what? They answered right away, they were polite, and they said “I see your dog was was prescribed this medication at an urgent care so we will expedite this medication for you”. I was just honestly mind blown at the difference in customer service. Go to Chewys y’all!!!!

Over inflated prices, employees are apathetic to customers. Poor customer service

my 7-month-old American Pitbull terrier smells great after leaving PetSmart grooming. Braintree, Ma. Dereck,

The store itself locally is fine. But when I order script food for my dog to be shipped, they always go with a FedEx economy that literally takes like four days to go from Columbus OH to my Niles OH location. That's a 2.5 hr distance .... I plan to order online through Chewy.com from now on. They're far more reliable and use more consistent and quicker shipping. This is important food-prescription food for my dog.

DO NOT BOTHER! ASIDE FROM THE FACT THAT THE POOR PETS DIE AFTER YOU BUY THEM BECAUSE PETSMART DOESN'T KNOW WHAT IT'S DOING, PETDUMB AND DOORDUMB CAN'T EVEN DELIVER A SIMPLE ORDER!!

Disappointed, today I got my Yorkie for a haircut and I was called because supposedly she was trying to bite every time they brush her hair after the bath. My dog is 3 years old and I had never had a complaint like this from any grooming service. They offered me to charge $10 usd more per every 15 minutes because they will need a second person to hold my dog during the haircut So I decided just to get my dog with a bath.

We went to PetSmart my daughter put in her phone number it's under someone else name we call customer service they said they could not do anything about it even though they saw her number when she call because it's under that guy name she has had that number over 15 years PetSmart let id theft happen and they can not do anything about it will be filling a police report against PetSmart that's id theft how dare you let other people use someone else I'd they suck will never us PetSmart again

I took my dog to PetSmart in North Babylon. I explained what I wanted (a puppy cut) he was butchered. Face cut poorly, long and jagged layers. They didn’t clean his ears as I specifically asked them to. The best part my dog sat for an hour as I called to see what was going on. They claimed my number didn’t work. Best part I was holding a twenty dollar bill and she greedily took it from my hands! I should have known when my dog trembled in my arms not to leave him there.