PetSmartReviews of petsmart.com

If there was a zero I would have indicated it. Worst company Worst customer service. DO NOT SIGN UP FOR AUTO SHIP. WHEN YOU TRY TO CANCEL THEY STILL CHARGE YOUR CREDIT CARD ! They send product and won’t listen. Never give your credit card. Steer clear of them. Period

I thought this company was good. I ordered dog food and never got it. I asked for a refund and they denied me. I will never be shopping with this company again horrible, horrible experience. And I will make known that they didn’t won’t give me my refund so I can tell everybody never to shop with them again.

I asked for help looking for some rabbit food the employee told me that the store didn't have any, so started looking for my self and found it. Then I when to the cashier to pay for it and the cashier was ruled I wanted to hit him but I just paid for my purchase and left.

I booked an appointment for Monday October 3. I drove 36 miles to get there, only to be told a groomer called in and my appointment is canceled. I was shocked and disappointed!! The rude groomer that was there said she called me at 7:30 am. So therefore it 's not her fault. On my way out the door she yelled "Set up your voice-mail!!!" You suck Petsmart. You are understaffed, and the one you have needs some manners. 72 miles round trip for nothing!!

Once again Jennifer G Santa Fe NM, Pet Smart, did an amazing job with my mini schnauzer’s grooming. He is a pup who is a bit nervous. Jennifer takes great care with him. She is very careful and I am grateful for her kind temperament. So is my pup. Thank you Jennifer. Carla Rae and Ollie

I'm just writing this review to make people aware and look for themselves human infestation to the skin from fleas it would take way too long to explain I know all four stages of the flea infestation and you can make ignore this post to look for yourself I go to PetSmart hoping that I can find something that would deal with infestation in the skin you'll never find it for a dog or human if it happens I look under the shelf over by where the flea shampoo and all that is I just happen to look on the floor you'll see this naughty little thing with black dots that is one of the 4 stages of fleas I've researched this so much I'm probably the most knowledgeable person in the United States about start to finish the flea infestation no cures no medicines and no doctors can help you once a male and a female enter your skin so next time you're at a pet store try looking underneath the shelves where the floors can't be cleaned and the amount of animals that enter these stores you're not going to believe what you see if you know what you're looking for first look up and find pictures of the four stages of fleas so you know like I said I know from start to finish everything about these hush hush beyond pandemic you think covid was serious this is beyond that you take all the pandemics in the world and put them together doesn't compare what one male and one female flee in your skin will do this research it a little bit like I have for 3 weeks straight day and night I have flea infestation in my skin and just try to find somebody to give you one answer or one person that can help you it's amazing no medicine no doctors know as much as I know and I've only been dealing with it and researching for 3 weeks the doctor I went to the first time didn't even know that fleas could bore there's 2,500 different flea species out there and 500 of them are capable of boring and humans if you would like to know the hidden secret and hear some reality I guarantee you I'm the only person that can give you any answers I'll keep you answers that you will not find anywhere from anyone in the world the world before you delete this review people just take the time to have your managers look under the shells and see the snotty little thing with black dots see if I'm making this up at least try to make your stores clean under the shells I'm just trying to save people this is a misery beyond belief that I'm going through the only way to get him out is true razor blade them out and you have to be fast enough to get to him because they will go down further into your skin as soon as you touch them please just take it serious and make sure your store people look under the shells and no what the four stages of fleas are so even know what they're looking for please

So sad to see dead fish at the Orillia pet smart every time I go in. Today I tried to rescue a very stressed goldfish...at first they wouldn't sell it to me because they were going to treat him..but then the other manager let me buy this sweet goldfish that had been there a very long time and I got it for half price. Would have paid full price just to give him a chance. The very young girl who was so concerned over him and happy to give him to me abruptly dumped this weak goldfish with such force into a bag that it hit the bottom and summersaulted many times! I was horrified and said something....It happened so fast! I explained how damaging that was to an already stressed fish. Her response was....oh well. My little guy died minutes after in the car ride home. He didn't even have a chance. This is twice I've had a staff member throw a fish into a bag and die on me within the same day. All these fish are already starved throughout their time in these tanks. This is cruelty. Shame on you for not at least teaching your staff how to handle these beautiful creatures.

Made an appointment at PetSmart at 5515 West Broad Street in Richmond VA. I got a call hours before my appointment asking me to come in early because "they shouldn't make appointments at the end of the day for big dogs". I rushed to go get my dog from home to get here there and I could tell when I got there by their attitudes they weren't into it. The groomer proceeded to tell me she couldn't groom my dog because she needed to be shaved and it was PetSmart's policy to not shave dogs. I told the scheduler that she needed to be shaved. I called the manager and corporate and neither had heard of the policy. Don't waste your time with PetSmart. I won't again.