PetSmartReviews of petsmart.com

3665 marketplace blvd Travis have excellent customers service . I was struggling carrying cat litty to the counter and he stop me mid way and grabbed it out of my hands to help . And made it even better he took it to my car !! Travis went above and beyond ! Thank you

I had the worst experience ever today in store #0278! The manager as well as the store clerk Brenna was very rude and unhelpful while I was trying to purchase a 37 gallon tank along with a small slider turtle. We felt humiliated the way they were speaking to us. We contacted HR while we were in the store to find a solution, but No lick with that. We eventually left the store without our lovely friend and tank. Feeling hurt and dissatisfied.

I wouldn’t even give them a 1. They were ridiculously hard to book an appointment with. When we finally got in they did an “assessment” and deemed my dog unable to get a bath bc she had an area of dry skin that was bleeding. My dog is a large lab and she has dry elbows. They ALWAYS look like that! They wouldn’t bathe her. Do NOT go there!

Terrible customer service. Do not do all grooming services promised. Don’t waste your money. Make excuses of why don’t clean our poodles ears. Rude manager. Go elsewhere.

Hands-down, so were grooming experience I have ever had! I have brought my dog to the grooming salon over six times and they still didn’t keep her rabies paperwork. They made me drive all the way home 10 miles and back another 10 miles to retrieve the paperwork only to tell me then I had to rebook my dogs appointment. Never go here!

I've been using Petsmart here in Murrieta Ca. for the last 8 years. Without a doubt this place is fabulous. Every time a great job. The groomers are true pros and I've had a great result each and every time. The latest groomer, Jessica, gave our dog Maggie the best look ever. Transformed her from a scruffy looking hairy mess to a sleek looking show dog!! And the cut was one that will last. Just short enough in all the right places that it will grow out evenly and have nice look for a long time. All of the groomers show great kindness to their doggie customers. I feel very confident that while my special friend is in their care, she be shown much love and special attention.

I ordered a bag of dog food, they had it delivered. Never was delivered. Refused to refund me or replace the dog food. Essentially theft. Very great of them.

Went into do an exchange at PetSmart gave me a gift card because I didn't have the original receipt not a problem I needed other items in there so they were having a buy one item get the other one 50% off sale but I'm trying something new so I didn't need two so I bought one I'm leaving the store and decide to check the receipt glad I did because their regular price is 12.99 they charged me $16.99 but if you check their website it's $9.99 so people beware always check your receipt before leaving the store. Always check their website do a screenshot then go into purchase your item and see the difference in prices and get it at the website price we're going out of our way into the store to purchase it but we're paying more for it.