PetSmartReviews of petsmart.com

I believe pet parents have a right to know about this disgusting pet grooming salon. It is absolutely disgusting and I have pictures that I want to post them if you can tell me how I can Post them.

They absolutely suck.take you dog elsewhere. M

I buy my guppies from our local petsmart, I just recently got back into running an aquarium and the first 2 batches of guppies plus 2 black mollies seemed to be a good batch until the black mollies spread ick throughout the tank, ick is a normal issue, no biggie! Tank finally got cleared and I decided I wanted a few more female for the males to calm them down a bit, I also added two more beautiful males (couldn’t resist) at the same time, literally did this on Monday (10-10-22) I get up to feed them today and 3 out of the 5 new fish were dead! So I take them back to the store to get them replaced, then I look around at the fish and the tanks, 2 of the tanks were “being treated”, there was a tank of black mollies w 3 regular mollies in it and those 3 were completely covered in ick( like badly covered) I tell the lady and she’s like oh I’ll make a note, then I look in the tank where my dead males came from and there were several dead in that tank on the bottom and the ones alive were not in good condition, something was wrong w them and I told her that too! I’d told her that when I bought my black mollies one of them was very sick and appeared to be peeling skin up til she died, then I take the 3 replacements home (2 males did not come out of the messed up tank) and I drop them in only to see one of them had an ick spot, i immediately remove them and put them in a quarantine tank to be treated, hopefully they do ok but they need to take better care of their stock and stop letting people buy sick fish!!!

This is for the location in Alamo Ranch. The beta fish wall was terrible! The betas are in the small containers as it is but to have them only half way filled with water I think is torture to them

I took my puppy to be groom for the firt time at PetSmart in Lithia . and I am so pleased with the service .Lorena was Izzy groomer she did such a awesome job. and was very friendly and professional. I haven't seen Izzy so happy and playful. Every time I took him to be groomed it took few days for him to be himself again.Thank you Lorena .

Let me begin by saying my Bailey's cut was okay; however, the customer service at the Waynesville, NC store was horrible. This was the second time I took Bailey to be groomed there. Our first experience was excellent and we were both excited we had finally found a good groomer. Unfortunately, I received a call 4 days before her appointment and was told I would have to change the appointment because the groomer had a family emergency. I did not have a problem with that and attempted to reschedule with the same groomer. That wasn't going to be possible because she had nothing for more than 3 weeks so I scheduled with a different groomer. Whe. I arrived 5 minutes early, they asked me to go back into the store because the groomer hadn't arrived yet. When I was finally greeted by someone they asked the typical questions and then specifically addressed Bailey's tail (she is a pom with lots of floof!). I replied that I wanted her tail to be cut down to match her puppy cut, not be left floofy. I was then asked about the best number to reach me. They had my landline in the system bc that is how I set up my PetSmart account but I live over an hour from the store and would not be going home while waiting for Bailey. The check in person wrote my cell number at the top of the intake sheet and circled the number. The groomer came and got Bailey and said it would be 3 to 4 hours. I waited 4.5 hours and finally went into the store to check on Bailey. I was told by the groomer, in a very sparky tone, "She was done 2 hours ago and I left a msg on your phone." I immediately checked my cell and there was no msg. While she continued to work on the dog she was working on, another worker went and got the intake form and showed it to the groomer. She replied with a shrug, "I didn't see that." (Again, heavy on the snark) There was no apology and no indication that it was a problem. When they finally brought Bailey to me her tail had not been cut down and I still had to pay $68. During this exchange the other groomers were rolling their eyes bc I was clearly not happy. I feel there was a lack of communication between the person doing the intake and the groomers. However, the attitude and rudeness of the groomers will prevent me from ever going back to that store or any other PetSmart. I'm done.

Bought a chinchilla August 19, 2022 and paid $200 October 10, 2022 chinchilla died. One month and three weeks later 🥺😢😭

I was just told i could not purchase a plecostomus for my 40 gallon tank because i dont have a pond to transfer it to when it out grows the tank. I have been purchasing fish from this store for 20 years and this is just crazy. I will not ever go back to PetSmart now that you have employees deciding who can get fish or not.