Pet ParadiseReviews of petparadise.com

I made a reservation online to board my two dogs July 5 to July 7, 2024. I also scheduled grooming for both. I provided pictures of both dogs just after they were groomed elsewhere and asked that they mirror those images. When I made the reservation, I had to pay a deposit and was given a dollar amount of what would be due when I picked them up. It ended up costing me $200 more than what was quoted. About $500 for standard boarding accommodations and for grooming. When I went back to pick up my dogs, I was standing so my back was facing the door they came out of. I quickly turned my head to glance back and I did not recognize them at all - I was actually like, wow those are ugly dogs! Of course when I looked again and saw that they were running toward me, I realized they were my dogs. They had been completely shaved. It was the most ridiculous thing I've ever witnessed and was NOTHING like the pictures I provided them. I knew if I opened my mouth, I was going to say some very ugly things to the staff, so I grabbed their leashes and left. I am just now posting this because I have calmed down enough (two months later) that I though I could keep from being ugly. In addition to everything else, both dogs developed kennel cough while at Pet Paradise. Clearly I do not recommend this place. I wanted to warn others so you too are not surprised like I was.

Woodstock Pet Paradise is the best place for my dog ever. She loves going there and the staff if excellent.

Unsafe conditions! Our dog got her "paw stuck" in the kennel door and broke her leg! Don't let this happen to your pet!

My dog had marks across the top of both paws and three small cuts on the top of his head. No intelligent response from Pet Paradise. I hope they didn’t do something that will damage his confidence about going there. I can handle the truth but not lies!

If I could give zero stars, I would. The staff and/or policies at Pet Paradise in Odessa, Florida are incompetent and unwise. I took our newly rescued shelter dog there for a facility tour earlier in the week, and he was feisty but not aggressive, which they saw. I let them know that I had no idea how my dog would react in a group dog setting but that he had never shown any aggression toward another dog on his walks, just overexcitement. Today, I took my dog there for the free day/assessment. To introduce him to other dogs, while they put him in a fenced-in area by himself, there was a HUGE pack on the other side of the chain-link fence. He overreacted and ran at the fence, then the dogs all reacted, things accelerated to the point where he actually ended up biting one of the dogs through the fence. How irresponsible to let a dog off leash to react to such an overwhelming amount of dogs for him without protecting him or them by restraining him, or at least trying with a couple of calm dogs to start? Now I am $725 poorer because I had to pay the poor dog's vet bill because of their stupidity. I would not trust them to properly care for your dog.

Passing thru Murfreesboro, TN and needed a place to put up my dog Barney for a day of site-seeing. Wow, this place was AWESOME. Caring, kind and professional folks took care of him and allowed him to join the group of friendly dogs for a day of fun and frivolity. I wish they were in my home town!!!

Our daughter had surgery at UVA Hospital in Charlottsville, VA. We made arrangements for doggy daycare with Pet Paradise on the day of the operation so we could be with our daughter. When we arrived at Pet Paradise, anxious to get to the hospital, we were told that since our the vaccination records were hand written it was not acceptable. We live in a farming community where the veterinarian works with cows, horses, sheep, and other livestock. He is a real vet not a pet vet. He faithfully attends to pets after serving the farming community. He does not have a computer for record keeping. His wife keeps the filing system and his daughter is also a veterinarian. Our veterinarian's hand written form was not up to the standards of the aloof big city dogie daycare. We were informed that our life and death situation was not as important as the company policy. As time was running out to get to the hospital I was finally able to get our veterinarian on the phone. The administrator of Pet Paradise told him they did not accept hand written notes, but this one time they would allow it. Thank God we made it in time for the surgery. I found out later that Pet Paradise called our veterinarian three times that day demanding a computer print out of the vaccination records. I am sure any of my computer science students could have created a authentic looking document complete with logo faster than the art teacher could have had his students create a good fake handwritten vaccination record. On the plus side, since it was our first time at Pet Paradise it was free. Pet Paradise may well treat the pets humanly, but they must learn to treat the pet owners humanly. A day with a real working veterinarian would be a good learning exuberance. David & Holly Hubbs

My pet stayed for 3 nights when I picked him up he was coughing and throwing up. I called back and they had a I don't care attitude. He has kettle cough which is air borne so that means over the 200 dogs they housed will be sick too. Please don't take your pet to the location in Snellville.