Pet ParadiseReviews of petparadise.com

Als ik 0 nul sterren kon geven deed ik dat. Waardeloos. Onverwoestbaar hondenspeelgoed binnen 5 min volledig verwoest door een mini hond van slecht 35 cm hoog.

DO NOT EVER BOARD YOUR DOG HERE. I boarded my dog over thanksgiving and then over Christmas. Over thanksgiving they gave him back to me soaking wet saying they didn’t have time to groom him even though I scheduled his boarding in June for both Thanksgiving and Christmas. Today Dec.27 I was on my way home when I got a call saying they “lost” my dogs food and he didn’t have any for yesterday or today. So you mean to tell me that my dog didn’t get fed for 2 DAYS!!! So I’m alright on fire and go up there to get him. When I brought him home I noticed within the first 5 min that he was licking his elbow so I took a look and both of his elbows were bloody and skinned. I called up there and of course per usual no one answered. I also called 4 separate times on Christmas Day and left 3 messages and not one time did anyone return my call. This place is a joke and has a bunch of teenagers running it.

If we could give zero stars we would. We booked our cat for the weekend of Dec 20-23 back in July at the Cary location. We paid the deposit, etc at that point. Today, the day before we depart, they tell us they can't board her because she's overdue for a vaccine. They should have advised us at booking that we'd need to get that current, not wait until its too late. We will definitely not recommend this location to anyone. Very poor management.

This place is not good for senior dogs. Avoid it for boarding if you have a senior dog. We boarded our 3 Shih Tzu’s on October 8th, late afternoon and collected them on October 16th in the morning. During that time, we communicated by email and they confirmed that all dogs were doing great, except that all 3 had diarrhea, to which they stated that they would feed them pumpkin. We choose this place as it has an onsite Veterinarian. Plus, we provided our own pet food to avoid any problems. Our senior dog was in great shape prior to boarding. Upon collection on the morning of October 16th, our senior dog had clearly lost weight, her ribs were visible, she was lethargic, her eyes were closed stuck with eye discharge and she was covered in diarrhea. We took her to the vet on the 17th and after weighing her she was 8 pounds. Prior to boarding, she was 10.06 pounds, over a 20% weight loss in 8 days. Her primary vet reported on the general workup form that it was due to “suspected acute kidney injury due to poss toxin/pathogen exposure” She was transferred from her primary vet to UF in Gainesville and spent 3 days in there. She had elevated kidney levels, along with a UTI. I advised Pet Paradise that I was not happy about the treatment received on October 18th and they asked us to forward the blood work results, which I did on October 19th, since then, they have gone silent. They have not had the decency to follow up, so I feel that this boarding facility does not really care about the animals, they only care about the $$. Our dog had the Librela injection on October 3rd which was her 4th injection, so I understand her condition could have been an adverse effect. (search online if your pet is having these injections) HOWEVER, they failed to notice her dramatic weight loss, ensure she was eating, drinking and take care of her to an acceptable standard. They even have an onsite vet, to which we approved treatment if needed on the initial paperwork, yet again they failed to take proper care of her. In my opinion, considering what happened to my senior dog. Avoid this place if you care for your pets.

Editing! This is NOT Pet Paradise's fault, its an add that showed up on their website. Be very careful! This add is very underhanded. I was in on a drawing for something and I got charged $8.99 for shipping and a day later got charged $78.21 to be entered into MORE opportunities to win. Except I didn't authorize ANYTHING...

I made an appointment on August 19th for my dog to get groomed. Every day I logged in to get an earlier appointment and was able to move it up to today 10/17 at 10 am. I got reminders on multiple occasions and reminders about vaccines. All completed, uploaded and his pic as well. I arrive today and they check us in. Place looks clean - Cody is excited but nervous. He's a 10+ year old Golden who has always been groomed by people coming to the house. I've been looking for a groomer since I moved here in 2021 and my daughter goes here and recommended y'all. I've also been trying to get an appointment for my other Golden but the grooming is always booked out for months. Anyway, I arrive, they come out to ask me what I had signed up for - I didn't remember what it was called and said haircut, bath, nails, etc. I was also hoping Cody liked it so I could change vets. Well no more. I was told they could only provide a bath b/c he wasn't on the groomers calendar. WHAT??? They said it only says "grooming" but not what kind. What does grooming mean to you? Did it say "bath"? I can do a bath at home for free. The alternative was they 'might' be able to do it later but he'd have to stay all day and wait and see. He's a 10+ year old dog to which I gave his anxiety meds this morning and you want him to be in a cage all day??? Are you kidding me? Do they know anything about dogs?? How unprofessional that no one in almost 2 months could even bother to call and verify. What kind of incompetence is there?!?! Makes me happy that I found out now. Maybe they should hire professionals. They should be embarrassed by this sheer incompetence and unprofessionalism displayed. They blamed it on their app booking online. Don't allow it if they are aware this happens. DUH! ALMOST 2 MONTHS PEOPLE! 2 MONTHS of waiting!!!

Heidi, my miniature schnauzer, went in for a "full groom". I guess "full groom" means shave all their hair off including the beard. Horrible. I think a chihuahua has more coat than my poor Heidi. They said it was matted. If she was matted that bad, you should call the owner BEFORE you take drastic measures - I would have brought her home and used a groomer with patience. No more pet paradise for me.

Took my jack russell Cross miniature fox terrier for a bath and general pampering. Nails, ears ,glands and bath n blow dry. The ladies in there were lovely and were brilliant with the little fella. Came home looking fab and smelling lovely