Pet ParadiseReviews of petparadise.com

I ordered a dog ball launcher and the website description was a little confusing, making me believe this accepted standard size tennis balls - well it doesn't and the largest ball this takes is too small for my large do - he'll eat it! I have reached out to them on four different occasions to return the item as it has not even been opened and they REFUSE to reply to me AT ALL! It also took over two weeks to get to me.

This is the second time my wife has taken our two small Maltese dogs for day play time. My complaint is that while they were in the care of this place, they did not feed them all day. We always provide food and snacks for their stay, but they still were not feed. Totally irresponsible. And this is the second time this has happened. Unless we get an apology for their actions and some sort of consideration. We will not be using this facility in the future. Michael G.

Poorest of the poor ran company around. They have no clue as what their doing and if they don’t like you are the dog they will fabricate a problem to force you to quit coming.

March 2025 - received daughter dog to look after for a month and he looked a little shabby. Booked him in for a grooming with Joanne’s Pooch Paradise, the had him for a little under two hours and what a difference looks like a new and clean dog. He is friendly but boisterous so can’t have been easy but was a well done job. Highly recommended TB

The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go there. Only think about money.

Estafa. Llevo 3er mes esperando mi pedido. La empresa de transporte supuestamente lo ha devuelto sin dar explicaciones y nadie me explica nada. He enviado varios mails y ya ni me contestan. Tampoco me han devuelto el dinero.

I was traveling this past weekend to a family members wedding and had to board my dogs for the 1st time ever. I picked Pet Paradise facility that was close to the airport we were traveling to/ from. I gave them the ages, weights, sizes, vaccine records and they sent me a quote for $530 which i paid in full at drop off. The morning we returned home we drove straight to the facility (20 mins) from the airport. We arrive and are told we owe another $143 . I asked what the charges were for as our boarding was prepaid in full. The young man at the counter had no explanation. He guessed that possibly the charges were more because the stay involved a holiday. I explained that the pricing was requested and priced out for these particular dates and never changed. I asked to speak to a manager. He said there was no manager there until 2 pm . It was a nasty rain storm we had been traveling for 12 hours and still had another 3 hr trip home by car. I told him I needed to get on the road to please get my dogs and have the manager call me when they got in. He refused , and refused to give me back my pets unless I gave him the extra money still with no explanation of what the additional charges were. Not a huge amount of money but it's definitely not sitting right with me. I feel like they were holding my dogs for ransom and if I wanted to leave with my dogs I had to pay him. Im pretty upset . If they tell me it's a certain price. email an invoice and I pay in full that should have been the end of it. No effort on the part of the employee. Just an ultimatum pay the fees with no explanation or leave without your pets. Despicable. Never again.

De machtige beer 2.0 was binnen 4 uur stuk en ik heb een teckel.. Dit naar de klantenservice gemaild, maar deze geven aan dat zij nooit hebben geadverteerd met het feit dat de beer niet stuk kan. Dit impliceren ze wel daar allerlei grote honden in beeld te brengen met dit speeltje. Hun aanbod is 20% van het bedrag terugstorten.. Belachelijk!!