Pet ParadiseReviews of petparadise.com

I do not recommend Pet Paradise Kyle at all, the poor training of their staff and the lack of information meant that today my dogs were left without someone to take care of them while we are traveling, and after a long discussion with the assistant manager, he only ended up telling me, I accept that it was our fault for not providing the information correctly but we will not receive your dogs, a very nice new place but with a poorly trained staff and with a terrible service. Instead with a call to Firehouse Animal Health Center - Kyle with an excellent attention they understood my situation with @pet paradise Kyle and received my dogs and took care of them.

I take my dog to the Jax University Blvd location 3X’s a week. She loves going and as she is also enrolled with the Vet Plan, it is easy to have all her healthcare under one roof. I am very pleased and have been for 4 years!

Let me start by saying I tried to call & handle my issues privately but kept getting the run around from management. Im not after anything. The managers need to know the staff isnt taking care of the dogs & are putting themselves at risk. They blatantly ignore behaviors & the basic rules of dog interactions. This was our 1st visit & were excited for the indoor play & socialization. The ads seemed like it would be a good match for us. Before I dropped her off I was told that I would be able to leave her all day. After check in they said that I should get her after 3hrs without explanation. I knew if she got overstimulated she would be put in timeout. That was fine. I know that it can be overwhelming. I wasnt given any info about how she would be introduced to the yard or where her crate would be. I even called to ask where she was after I left because I couldnt find her. They told me she was in a suite. This was the 2nd camp she has been in so I was watching the cameras to see if she made friends. She makes them easily at dog parks. I know my dogs body language & could tell she was upset. Understandable; new spot. My issue is with the pool staff. She spent the whole time sitting down. She only got up to clean a mess. Dogs were constantly crowding around her in the corner. Davey was nervous & spent most of her time hiding there. Anyone with training would have seen this & stood up. Dogs were crowding her & getting annoyed. This behavior would have stopped if she would have kept moving. After a few bad interactions the staff decided to leash Davey while still sitting on the box. DO NOT allow off-leash dogs to interact with a dog that is unable to get away. Davey was forced to sit next to someone who wasnt paying attention while a dog kept trying to initiate play. It was VERY clear that Davey didnt want to play & she lunged multiple times. It is ridiculous that after Davey lunged the staff just sat there & pulled on Daveys leash allowing her anxiety to build. She should have immediately been put in timeout & away from the yard so that she could regulate & forget the interaction. Instead she was forced to stay there lunging at dogs for three & a half minutes. When she was removed from the yard she was placed in a pen that was right next to it for 30min. She was given a suite to sleep in for her first nap but now was placed in a wet room where she was STILL being bothered by the same dogs. The staff was up long enough to clean a mess & then sat back down. Davey was getting more annoyed at the other dogs. She also came home & developed a skin rash from the pen. When out she stayed calm for a few min. but quickly became annoyed when the staff led all the dogs right back to that box & phone. They allowed Davey to lunge at dogs twice before putting her up again. It was at this point that I picked her up. I had already been enroute because it was clear that she was uncomfortable & was acting out. It was also clear that the staff wasnt paying attention to the dogs. When I arrived she was brought up by the person that was in the yard with her. She called her a boy & said he did great the whole time. She didnt mention the lunging the time out or any of the bad behavior. When I asked about her time out they said when a dog acts out they are given a 5min time out & for every other issue they are given +5min more. I went home & reviewed the footage (I started recording before I left) to confirm that she had been in that pen beside the play yard for over 30min. I have no issue with her being in timeout. I DO have issues with being lied to about my dogs behavior & about the business. Either my dog was great or she was in trouble so much that she got six different time outs (for a total of 120min??) that I wasnt told about. I NEED to know about these issues as a parent. If I wasnt watching the cams I wouldnt have known about these behaviors & may have brought her back here making her miserable & putting other dogs at risk. They care more about making money than the safety of the staff or other dogs in their care. We are done here.

After moving to Austin from the Houston area, we decided to book our two dogs for boarding at Pet Paradise Cedar Park. We had nothing but great experiences with the Houston Hobby location - their staff was always VERY communicative. We have a 10 year old boxer and 2 year old Frenchie, both of whom are still intact (even though our Frenchie only has one descended testicle and will be getting neutered very soon). Since our boarding options are limited, we were looking forward to a similar experience using the Pet Paradise Resort in Cedar Park. Our dogs do not get any sort of social play, but they have 2 hours a day of supervised play with the two of them and a staff member. After a 48 hour stay, we were charged for to go baths for both dogs. Immediately when we got the dogs into the car, we were overwhelmed by the strong smell of urine. Since both of our dogs are brachycephalic, we had the A/C at full blast, but the whole car literally reeked. In the past, when we have picked them up after a go home bath, there was absolutely no smell whatsoever and their coats were always smooth/soft. This time, both of their coats were crusty and rough. So, either they were not bathed and we were charged for them OR they were bathed....which leads to my second concern.... Our frenchie's chest, penis, and testicle are all inflamed and appear to be nearly raw. The tip of his penis was crusty when we picked him up and his testicle is clearly inflamed, the skin on his testicle is definitely raw, and there was long matted hair stuck to it (which had to have come from another dog). So, if they were groomed, my concern is that the groomer did not tend to the area, nor did they care to mention the obviously irritated skin to anyone. In the past, we used Pet Paradise facilities in Houston, and the staff has always been very communicative, which is why we have been customers for so long. Now that we are in Austin, I was hoping that we would receive the same type of customer service but I am shocked at this level of negligence and disappointed in the lack of care. If the dogs get 2 hours of play time a day while they are staying the the one-on-one suite, did no one notice the large, inflamed testicle? Was he rubbing his chest and underbelly? Pet Paradise's fees are by no means the cheapest in town, but that is a premium we have been happy to pay in the past knowing our family is in good hands. While it seems apparent that this location is understaffed, I do not believe that is an excuse for this type of negligence. After taking my dog to the vet, they confirmed that there was some sort of trauma to the area - both of our dogs testicles appear to have a full chemical burn. They are both visibly uncomfortable. THE WORST PART IS PET PARADISE HAS HAD ZERO RESPONSE!!!!! Initially, the manager responded 2 days after my initial email saying, "I want you to know I have reached out to all staff members who were part of their care and reached out specifically to the staff who did theirs baths to find out what happened, to ensure we used hypoallergenic shampoo as requested for their baths. I have also requested information regarding their kennel behavior and am pulling their run card and play charts from the files so I can have a full run down on their day." Since then, the management has not responded to our attempts to speak with them. It is now 11 days after picking up our dogs, and their testicle skin is STILL scabbed and causes discomfort when we have to clean the area. Poor pups have been on anti-inflammatory meds, ice packs, antibiotic ointment, etc. We had additional reservations reserved but cancelled them, including one that we lost a deposit on, still without any response or resolution from management. Do not risk it!!! Trust me!!!

Compre un shitzhu hace poco y no puedo estar mas satisfecha con mi perrito.. es todo un amor!!! Ademas me lo entregaron enseñado haciendo pipi y caca en un empapador... me lo entregaron con su pedegrie y sus vacunas correspondientes. Es una muy buena opcion para comprar tu futura mascota!

Greenville SC Location- Picked up our dog and it wasn’t our dog. They gave our dog to someone else who took them home. When we tried to tell them it wasn’t our dog the manager was combative and tried to convince us this was our dog. Only after telling them to scan the microchip was it confirmed it’s not our dog. Only then did they start looking in the facility and making phone calls trying to figure out where our dog was. Turns out they switched their tag at some point over the weekend with another dog. Worst part is they initially told us our 2 dogs couldn’t be in the same enclosure anymore because our male dog was too “affectionate” with our female dog. Looks like that’s because IT WASNT OUR DOG IN THERE and this other dog was basically left in there to assault our female dog all weekend. Do not recommend this place to anyone. Poor management and systems in place to ensure the animals safety. It’s anyone’s guess whether our dog received his medicine all weekend or not.

I am extremely disappointed in this place. My Fiancé and I had to board our two dogs Oakley and Costa for the weekend 5/13 & 5/14 at the Mooresville location. First, we were told when we checked them in it would cost us $50 something for the first dog and $30 would be the second dog discount. That sounded great! We were NEVER told up front that we would be charged and extra $20 per dog per day to board them because they weren’t fixed. Which is fine, and understandable, but the least you could have done was let us know upfront. Instead we were blindsided when checking out. Second I paid for them both to get the ultimate dog wash before I picked them up. They were scheduled to have their baths at 7:00 and 7:30 so they would be ready to go when I got there at 8:00 to get them. I walked in just a little after 8:00am and the gentleman(I believe his name was Dustin and he was wonderful!) at the front desk let me know that the groomer had just taken them back to get washed. They did not get finished with their baths until 9:26. The ultimate dog wash is supposed to include a wash, dry, brush, nail trim, and ear cleaning. And that is NOT what they got. Neither of them smelled clean. They were still damp, both had big tufts of hair all over them that you could easily reach down and gently pull off with your hands making it very clear they hadn’t even been passed over once with a brush, neither of their nails were trimmed, so I’m certain if they couldn’t even do that that their ears weren’t cleaned either. I spent an hour after work today brushing them myself when I had paid for them to take care of it. I did get my money back for the unsatisfactory grooming, but that doesn’t make up for the rest of the horrible experience or that it made me extremely late for work today . Third, I checked the web camera every thirty minutes to see if my dogs were getting the attention and outdoor exercise that I was paying for and not ONCE did I see them outside of their kennel. I watched them pace the kennel ( the third one from the left side of the dog pool from the breezeway camera perspective) the entire weekend. I know they are not fixed and couldn’t play with the other dogs, but to pay an extra $80 for them to not be fixed they deserved some outdoor time too. Fourth, I received a “pawgress report” for only one of my dogs (Costa) , which I thought was strange but tried not to think anything of it. But once I got home from having them boarded I noticed that Oakley has a terrible limp and is avoiding using his front right paw. Which leads me to believe that they just avoided sending me his report letting me know that something had happened to him. I have to take him to the vet in the morning to get X-Rays for an injury that he very obviously got from Pet Paradise. I will never be bringing my dogs back here. For $354 for two days of solitary confinement and a half ass bath it was not even close to worth it.

Willies Pet Paradise is the best pet stay where I have left my pet. Great open space for the dogs to run around and friendly staff with who the dogs seem to be super comfortable will be very visible as soon as you are inside. The food and grooming services are good and the dogs seem to enjoy both. The daily videos that the staff send across is very reassuring for us. The concept of a cafe inside for pet loving people is a great idea. It is great that they have a complimentary swimming class for dogs staying more than a week. In fact, one of my relatives said they would prefer to be a dog if they get such royal treatment as my pet !