petlife.comReviews of petlife.com

The product arrived much later than expected. I plugged in all the diffusers and followed placement and use instructions exactly. The site had advertised guaranteed results in 3 days, but after 3, then 10, then 14 days, no progress was made in my cats' behavior. I emailed the company who sent very detailed suggestions and asked me to give it 30 days to take effect. I did, and after 30 days with no results, I emailed again. They then tried to sell me more product and said if I preferred, they would send me a label to return the unused portion and give me a refund. I did agree to that, but then they said they don't issue return labels, I would have to pay shipping, and they would only refund the unused portion. The product did absolutely nothing, and I was unable to obtain a refund. >:-{

Wish I would’ve read these reviews before I ordered CatCalm. I’ve been waiting by my mailbox everyday. Reached out twice. No reply. Very disappointed. I was so hoping this product would work however I don’t think it really exists. I will be contacting my bank in the am to file a fraud claim.

I have not received my item. I emailed them and they said I would receive a confirmation number once shipped. It has been 9 days and no confirmation number or shipping in site. My poor cat is starving and refuses to eat anything else.

Ich habe das Produkt CatCalm Friends gekauft, weil ich sehr große Hoffnungen hatte, das unsere 2 Kätzchen sich damit wirklich besser verstehen. Leider war es mehr als enttäuschend! Nicht nur, das dieses Produkt richtig chemisch stinkt, geben sie auch eine 100 prozentige Zufriedenheitsgarantie!? 1. Es kam erst nach fast 4 Wochen an (nicht wie versprochen in 5-7 Tagen) und hat absolut NULL gebracht! 2. Es stinkt wie gesagt furchtbar 3. Es kommt aus China 4. Solange man mit dem Kundenservice schreibt - ist alles sehr nett, sie sind sehr bemüht, das es doch noch funktioniert - aber sobald man das Geld zurück haben möchte hört der „Spaß“ auf! Das Paket soll nach Amerika (Versand aus Deutschland knapp 30 Euro) zurück gesendet werden…. Da hört es dann mit der 100 prozentigen Zufriedenheit wirklich auf! Ich würde niemandem raten bei diesem Shop auch nur irgendetwas zu kaufen!!! Den einen Stern gibt es nur weil der Kundenservice zumindest anfangs sehr bemüht war und man keine null Sterne vergeben kann

If I could give 0 Stars I would. I placed an order for their Cat Calming Diffuser about a month ago. I was told delivery in 3 to 8 business days When it did not deliver I contacted their customer support by e-mail I was told it was out of stock and would be restocking and sent. One week later they advised it shipped and gave me tracking information from a company called GoFo. Trying to contact that company was an absolute joke in itself redirecting from their site to track..When I get redirected something is wrong. I ask Petlife to refund my money and more or less said "No" but they would reship..I told them "No" and warned them of a Very Negative review. Can't speak to their product just from my experience that now I have seen many others tell the same. BUYER BEWARE

Kunden werden in die Irre geführt und bewusst Falschinformationen herausgegeben! Laut Impressum ist der Firmensitz in England, man könnte denken die Ware kommt dann auch aus England! Aber nein, die Ware kommt aus China. Lieferzeit wird mit 3-8 Tagen angegeben. Es braucht mind. 4 Wochen bis endlich mal was ankommt- wenn man Glück hat. Absolut nicht zu empfehlen. Hier wird mit der Verzweiflung der Leute Geld gemacht!

I bought and received two Kaytee water feeding from this company. They have never worked. Unlike other online sellers, many of their items sold by this company cannot be returned because they are not their listed brands. I was not aware of that so I lost some money. Those who got their items working from this company were just lucky. This company is really a scam. No doubt about it.

This product is a scam. They prey on desperate pet owners looking for solutions for behavioral/health issues. I was looking for a way to get my two cats to stop fighting-- Petlife Bio's CatCalm diffuser seemed like it could work. Claimed to use special pheromones that other diffusers don't, approved by veterinarians. I kept it plugged in for two months and the level of the liquid in the bottle didn't go down at all. Each bottle is supposed to last for a month. What's more, there's been no behavior change in my cats. They have a "90-day return policy money back guaranteed", but I doubt I'll see a refund.