PETKITReviews of petkit.com

Arrived on time. Easy to set up. Works really well and eliminates litter odor completely. Also easy to dump clumps instead of combing through the entire litter box.

Have authoship for this product and PetKit has done an amazing job sending me the product without issues. I will highly recommend both the company and the tofu cat litter they sell

Exceptional customer service… thank you!

So easy to use and to clean!!!

Great products that are high quality and work well !!

On my last purchase , i was tricked into a Worry-Free Purchase. Thiss happened to me the last time i purchased something from petkit. I don't undersrand this false charge. Why should i pay for a worry-free service that should be included. What a rip-off. I will do my best to warn every person i can about this. Now they responded stating it was my fault. Buyer beware. Don’t fall for the trap.

Easy to order

I bought the EverSweet Ultra with Camera directly from PETKIT in July. Less than two months in, it got stuck in a loop. Every few seconds it announces "Wastewater tank removed," then "Ensure water tray installed and press water refill button," over and over, with both in place and nobody touching it. The pump cycles on and off with it, and it once woke me at 3 a.m. The light around one of the buttons now looks fogged, like moisture got inside. I filed a warranty claim on September 29. Since then I've sent the serial number, a video and photos. As asked, I checked the water-level sensor, confirmed the firmware was current and moved the unit to different spots. I've heard from four different support agents. Every reply is another troubleshooting step or "we've sent it to the technical team." Now they want me to keep it plugged in for a remote reset while it blares nonstop. I've asked for a replacement more than once and had to buy another fountain in the meantime.