Missing pet M.
Poor and deceptive practices, don't waste your money!
They do not update the national microchip registry very frequently and I have concerns they engage in deceptive practices. My kitten went missing and I reported this to petKey. They generated a lost poster for me to print, but I didn't use it. Nonetheless, I received a voicemail from petkey that "one of my neighbors" called with some very generic advice to check garages. There is no way any of my neighbors would've had a way to contact petkey connected to my list pet report. They say they report your missing pet to local shelters. Petkey did no reporting and had no connection with any local pet shelters/ services. I contacted all my local and distant area shelters, vets, animal control etc. and filed missing pet reports myself after confirming they have no way to take missing pet reports from petkey. Do not waste your money with this company- they do not deliver on any of the services that would actually help! I never recovered my lost kitten.
Response from PetkeySep 3, 2020
We are sorry to hear that your kitten was never found. We do update the national registry frequently to add when a pet is registered. When we broadcast a lost pet alert, it does go to someone’s email at a shelter. Sadly, it’s difficult for volunteers to keep track of things like this when they are busy running a shelter, but someone is notified. We cannot control how they handle that notification, unfortunately. We broadcast lost pet alerts to a 25 mile radius of the address your pet is missing from, and post your pet at our website. This may explain how one of your neighbors knew to call us with their suggestion. We are sorry that you are unhappy with your service here, but rest assured nothing we do is deceptive. We are here to help get lost pets home.