Emily B.
Website is designed to confuse and defraud
The website is designed to make you think you are registering your pet's microchip but then diverts you into buying unrelated products. I thought I was paying to register the chip (which you shouldn't have to do if you have already purchased it) and receiving a tag in addition to the registration. In fact, I was only purchasing the tag. I emailed to cancel the purchase within 5 minutes, but my card was charged immediately and when I called the next day they told me it had already been processed. When I told them I would file a complaint with the FTC they refunded the money. I have received texts and emails asking me to come back to the website and register the chip. Edit with reply: I think you know exactly what you are doing: misleading people to purchase things. I am sorry that this business model works. I appreciate the refund and wish your employees well.
Response from PetkeyOct 25, 2023
It is definitely not our intent to confuse or defraud anyone. We only offer ID related products that further enhance the chances a pet is reunited with their family as quickly as possible. We also always offer a 100% satisfaction refund policy if you change your mind. It is unfortunately a very common misunderstanding that microchips are always registered just because they were implanted and often the fee paid only covers the cost of the vet implanting the microchip. If you did pay your vet for a registration as well then you would not be charged any additional fees to register. We do try to help clarify this confusion in the industry as best we can.