PetFancy is listed under Pet Stores in Irvine, California.
PetFancy (petfancy.com) has 123 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Owner of a Pampered P.
The bow tie collar that I ordered for my tiny Pomeranian fit wonderfully. I often have a problem finding items that fit him well. The item is made of quality material and I will definitely recommend this to other dog owners!
jesse M.
Great product, fast delivery..my pup want to play with it 24/7
Sandra T.
This carrier is the perfect size for my little 7 pound Pomeranian. She would not get in any other carrier without a little force, and I did not like that idea, especially if she would be in it for hours on a plane. It is plush and comfortable for her. Along with being just plain attractive. I bought the strawberry red, but wanted the teal, and since it was a limited edition on backorder, we could not take the chance of not getting it in time. The red one is pretty too, and matches my luggage. We also bought the pet pads in case she had a accident, and they fit well.
SG
Waited a few weeks for two sleepypods. Got one only and it was used with a smell of gasoline in it. We called the manufacturer and they said the gasoline smell is not usual. We returned everything. People are nice at the company but the actual product experience was not acceptable.
Response from PetFancyApr 29, 2015
Hi Sangeeta We discussed the issue with stock status over the phone and you were aware they were out of stock. I apologize about the shipment issue, that was our fault, however the "gasoline smell" is of course not usual but they had an issue that affected their products. We refunded your money in full as well as paid to return the products. I apologize again for your bad experience and hope you choose us again in the future. PetFancy Customer Care
Sophia G.
Took time to find PetFancy after initial contact near Xmas...did not purchase anywhere else. Aiden at Pet Fancy found an item to suit us at a welcome price and it was mailed within the hour. Sample of pet shampoo was a lovely , inviting product. I read through their brochure and found other items I and other pet lovers would welcome also...esp. the heated pad for cold winter time. This is an A-1, five stars company, with personal service and well chosen select products and a desire to make you and your pet content, safe, and well. Without hesitation I will come back to Pet fancy and share them as a resource for friends. The addition of visuals for the products is helpful. The harness is a bit challenging, but, like aerospace and competition auto equipment it takes time to adjust it and THEN its fixed... Thanks again. Its wonderful to work with a company that an owner speaks with you and wants us to be happy. sophia greenfield, southold, ny
Teri D.
Excellent service!! They were out of the item I wanted. Ethan substituted another item at no extra charge!! Everything arrived quickly and my doggies are happy. Thank you!
VERONICA T.
I PURCHASED A WATERPROOF DOG BED COVER WHICH I HAVE BEEN LOOKING FOR FOR SOME TIME ARRIVED VERY QUICKLY AND WAS EXACTLY WHAT I WANTED AT A VERY REASONABLE PRICE WILL CERTAINLY BE BUYING MORE FROM THIS SITE
M. M.
The customer service from PetFancy was perfect. However, the harness itself didn't fit, because the opening for the head was just a little too small. I ordered the harness based on the other measurements, but there was no request for a head measurement. I don't think PetFancy is responsible at all for this problem -- it's the company that offered the harness for sale -- Puppia. I would buy from PetFancy again, but probably not an item from Puppia. Thanks so much!
Response from PetFancyApr 14, 2015
Hello I am sad to hear the harness did not fit properly. Please contact us if you wish to exchange it with another brand. We want you to be happy with you purchase from us, even if we do not manufacture the product. You may contact us at [email protected]. Regards PetFancy Customer Care
