PetFancyReviews of petfancy.com

Great product. Fits like a dream and looks neat and clean as a cover for the dog crates.

This was my first time using this company. I placed my order in a timely manner to be received by Christmas, as it was a gift for a visiting guest. After having to contact them by the 23rd to find out where my order was, they informed me that it wouldn't be arriving until the 29th. I was not happy about this. Their customer service department went out of their way to get the package to me as soon as they could and although it arrived after Christmas, they were gracious and apologetic and offered me a discount to be credited to my account. I would happily use their mail order products again knowing how they really care.

I finally found a bed big enough for my Greyhound to curl up AND stretch out. She loves it. Although I wish the pillow was more stoutly stuffed. When I step on it I step down to the floor. It should be thicker than that for the cost.

Oy, my apologies. I misunderstood both emails from you and curli. Disregard my review. <3 Edit: Refund of 3.98?

It wouldn't be my first choice if there were options. They were back ordered so I knew I'd be waiting but then the delivery date got pushed and I had to wait even longer: probably not their fault, maybe their supplier changed dates on them. Then they said they had shipped the item and gave me a tracking number, that turned out to be false because I got an email later that said they needed updated billing info before they could ship. I asked how that was possible, hadn't they ALREADY shipped it as stated in the email they sent me? The answer to that was a bit incomprehensible but then they somehow figured out how to bill me without any action on my part, and did so. It would have been an improvement if they hadn't told me they'd shipped it when they had not, and had just billed me however they ended up doing so, in the first place.

I love the ball shooter, still need to train the dog to trop the ball into the shooter. She is a little afraid of the noise it makes. The service and response was great, but the extra ball were advertised two Dollars less if ordered the same time as the devise yet I was charged the regular price. Not that much more, but it should not have happened.

Wonderful service, great experience of purchase, but... petfancy offers a "free gift with purchase", and the gift never arrived.

I ordered the sleepypod harness. The X small fit my terrier mix. When I finally figured it out after watching saveral videos, she stays put and doesn't seem too uncomfortable. She can sit and lie down. However, it takes 6 steps to clip the dog in, and the same to take her out. It is bulky and not really great for use as a walking harness, unless it is just for a short road stop. Regardless of this, I did a lot of research online, and only two harnesses out there passed recent tests conducted by Subaru. This is Sleepypod and the Roady. The Roady is a bit cheaper, but also has some fit and installation issues. Although sleepy pod could used some redesign to make it more user friendly, it seems to be presently the best out there.