PetFancyReviews of petfancy.com

PetFancy reviews

Showing 4 reviews with 3 stars · Clear filters

Customer
Mar 8, 2016
Did not receive my expedited items on time
I paid to have items expedited. Never received them.
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Debra H.
Aug 29, 2015
Long wait for product!
I like the product but I wasn't told it would take over a month to receive my order. I'm sorry, but that is way too long!
Response from PetFancyAug 29, 2015
Hi Debbie We list a stock status on every product page as you select a size and color, as well as on the shopping cart after you add to cart. The product you purchased had an expected stock date of Mid August. We also emailed you on August 7th with an update. Unfortunately we have no control with shipments from vendors and do our best to give estimates based on estimates that we receive. Sometimes delays happen due to customs, weather, etc and we try to let our customers know if their order is impacted. I apologize the product was delayed, but we did give you an expected stock date. Perhaps it was missed. We'll try to make it more apparent next time. Regards Customer Care
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S. A.
Apr 10, 2015
I'm Still Waiting for Approval to Make a Return😣
I received my purchase in a timely manner, and the item was well made. Unfortunately, this car harness didn't suit my situation. I filled out the online form expecting a return # and address to send it to. The response was surprising. They acknowledged my request to make a return, and that I was to wait for approval to make the return...it's been a week, and still no email. I also realize there is a 30 day return policy, and the possibility of a restocking fee. I will never buy from Pet Fancy again. It doesn't need to be this complicated.
Response from PetFancyApr 10, 2015
Hi Susan Your return was approved. Apologies for the delay, we have been backlogged recently. Regards PetFancy
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Nicole
Jan 4, 2015
Mediocre
The shipping took longer than expected. As a result, we were supposed to receive a free gift with the item but never received the free gift.
Response from PetFancyJan 13, 2015
Hi Nicole Apologies for the unreceived free gift, we may have missed a few orders with the large amount of backorders we had. In regards to the shipping time, we ship via Smartpost, and to certain locations, may take up to 7 business days, not including weather, carrier delays, etc. We will be adding faster shipping services that you may upgrade to. Again, we apologize for the issues you may have had, we strive for excellent customer service for every order. PetFancy
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