PetEdgeReviews of petedge.com

when i ordered was not told my clipper is on back order won’t get for a month. i wouldn’t have ordered if i’m own

I received a leaky bottle and PetEdge went above & beyond. They were super quick to respond and are sending me a replacement. Excellent customer service.

My recent experience was great. However I did placed an order a while back for a double cage. The quality was poor and customer service would not help out.

Today is November 2nd. When I ordered my item It was slated for delivery by the 1st...the item is nowhere to be found UPDATE Item arrived This evening the box was damaged I opened the box and the top looks like it's too small for the unit I have video I will be submitting to pedage very disappointed UPDATED AGAIN ... When I ordered my item the order was placed on 10/30! And the arrival date on the payment page said 11/1!!! Had it said 11 /2 I wouldn't leave a negative review. I reached out to customer service upon receiving the item last night and the 1st response I received today said that I just had to squeeze it together to get the lid to shut I replied with that is unsatisfactory... I also added pictures to show the size disparity in my initial email. I should not have to yank and pull it to make it latch I got an updated response to that with an apology... so somebody in your customer service is lacking skills on my initial response to my complaint so for you to come at me and say that I placed it on October 31st is not correct. I am remembering exactly why I stopped ordering from this company years ago. FINAL UPDATE- I received an email stating stating that they were sorry for my inconvenience they've issued an order for a replacement pen and it should arrive shortly. At 9:15 this morning I received a replacement pen and it works fine. Pet Edge told me to dispose of the defective one that I received, so I will do so in my recycling. Pet edge finally resolved my issue after coming on to here and complaining because when I contacted their customer service and when I called in initially I was blown off.

I've been using PetEdge products for over 25 years. My customers love the way the product leave their pet's coat. wouldn't use anything else.

They had what I needed and even the back order products arrived quickly The girl I spoke to when I made my order was pleasant and helpful

Customer Services was great, very informative, and quick. I received my order faster than any other company Ive dealt with

Items shipped quickly and were packaged well. A smooth transaction process from start to finish! Will definitely order from them again.