PetEdgeReviews of petedge.com

Response from PetEdgeOct 15, 2026

Hi there Jenny, we did listen to the call, and we did advise that you would need to send a photo or video to [email protected] of the broken hoses, and we would be happy to take care of that issue. We also heard you were unable to get an account created on our website, which we are unsure what happened, but did hear that our rep created an account for you, and that you confirmed you received the password email for your account. We will contact you today for further resolution, but if you see the trust pilot response first, we did not receive any photos or video of the damaged hoses, and we will still need those. Thank you for your review and thank you for choosing PetEdge you will hear from us soon.

Response from PetEdgeOct 13, 2026

Thank you for taking the time to share your feedback. After reviewing your order, we confirmed that this was your first purchase with us. We sincerely apologize for the inconvenience and frustration you experienced. As part of our efforts to protect our customers and maintain secure transactions, your account was flagged as requiring payment by wire transfer or check. While we understand this policy may be frustrating, these precautions are in place to help ensure the security of our customers and their transactions. We also apologize if you did not receive notification regarding your order cancellation. An automated email is sent whenever an order is canceled, and we encourage you to check your spam or junk folder in case the notification was filtered there. We would also like to clarify that your credit card was authorized but never charged. We do not process credit card payments until merchandise has shipped. The authorization has been released on our end, although the timing of when the funds become available may depend on your financial institution. We appreciate your review and understand that this was not the experience you anticipated. While our policies are designed with customer protection in mind, we recognize the importance of clear communication and regret that we fell short of your expectations. Thank you for giving us the opportunity to address your concerns. PetEdge

Response from PetEdgeOct 13, 2026

Hi there we see that you put the order in online and the address matches the billing address. We will connect with you today, to see how we can further assist you. Thank you PetEdge

Response from PetEdgeOct 12, 2026

Hello a Tracking number has not been provided since package is still waiting to be picked up from carrier at out facility it should be shipping out today order was placed on Thursday and we take a 24-48 hours process at the warehouse on business days only before they ship out so it would of take Thursday and Friday to process and than ship out Monday since we are closed Saturday and Sundays. Once order ships out today you should be receiving that tracking information to your email. if you don't see it on your regular inbox make sure to check you Spam/Junk folder since emails will sometimes come up there. If you have any other questions or concerns please contact us at 800-738-3343 we are open Mon-Fri from 8am-6pm Central time. Thank you for choosing PetEdge for your grooming needs we truly appreciate you and your business!

Response from PetEdgeOct 7, 2026

Hi, we apologize about the inconvenience this has cause we have looked into this and it looks like USPS is taking longer than usual with their deliveries, On our part we have set you up for a new replacement going your way for the brushes and the comb set With FedEx as the new carrier please allow it 3-5 business days to be delivered or sooner we will be having this ship out today We do ask if you can please call us if you still end up receiving the other package so we can provide you with a free of charge label to have the duplicate order returned back to us. I will have someone contacting you about this information. We truly apologize and appreciate your patience and business.

Response from PetEdgeOct 1, 2026

We apologize about the inconvenience, unfortunately our backorder item date is subject to change it could be sooner or it could be later. We do try our best to keep things in stock and on time for our customers. But once you receive the item you are more than welcome to leave us another review on it. I also see that we received a call on 9/28/2026 and spoke with our representative Grace to get that order cancelled since there was a new order placed with it, this new order has been shipped and should be delivered to you on Monday October 5th Thru USPS Parcel Shipping Option that was picked when placing the order online. If you have any other questions or concerns, please call us at 800-738-3343. We are open Mon-Fri from 8am-6pm CST. We truly apologize we appreciate your business and thank you for choosing PetEdge for your grooming needs.

Response from PetEdgeSep 18, 2026

Hi Wendy, we reviewed your order and it seems as if you may have received a defective clipper as we are not having this issue with the clipper. We do want you to be satisfied with your purchase and see that your clipper is out of our warranty period HOWEVER, no worries you are most definitely within Andis warranty period and they're great about fixing any issues with their clippers 1-800-558-9441 is their phone number and also their email is below as well: https://andis.com/CustomerCare/Contact We also will be connecting with you today to ensure you received this information. Thank you for the feedback and thank you for choosing PetEdge. Hi again we appreciate you speaking with us today. Please let us know if we can help any further. Thank you.

Response from PetEdgeSep 17, 2026

Hi we hope after speaking with Sena, and Mike that this issue is resolved. Please note we do not have any control over our USPS as they have been having issues with deliveries, and that is unfortunately out of our control. We know we resolved this issue for you and hope that you found our resolution satisfactory. Thank you for the review. PetEdge