Valued C.
Do not pay return shipping
Be aware that this company does not pay for returns or arrange pickup. I was told they don’t accept returns for “satisfaction”. I paid $28.20 to return this, including $3.35 insurance which they advised me to buy, as if it gets damaged in shipping, they won’t refund the purchase. Living in a big city with no car is a real hassle taking this to ship it. Note this table is not suitable for professional groomers as it is flimsy. I had 2 previous Go Pet tables that are fantastic, but was hoping for a lighter table since I’m a house call groomer. Very disappointed and will stick with the larger well known companies that value customer satisfaction and arrange pickup and pay shipping 100% for customer satisfaction returns. Note I have spent hundreds of dollars here over years and this was my first return.
Response from PetEdgeOct 31, 2022
Thank you for bringing this to our attention. I do apologize for any inconvenience this has caused you however, it does state in our return policy we only cover the return fee for damaged/defective items. Thank you for choosing PetEdge, we appreciate you.