PetEdgeReviews of petedge.com

Response from PetEdgeOct 15, 2024

We love hearing this and thank you for sharing your online experience with us. Thank you for choosing PetEdge we truly value your business. 🐕❤️

Response from PetEdgeOct 14, 2024

Thank you for taking the time to give us a great review! We are happy to hear our products are being used at your rescue, and that you are getting a great value. We ♥ it! Thank you for choosing PetEdge we truly appreciate you, and your business! Thank you for what you do for the rescue canines too 💖🐕💖

Response from PetEdgeOct 14, 2024

This is the bestest review and thank you for sharing your experience with us :) we LOVE it! Thank you for choosing PetEdge we truly value your business! 🐕💖

Response from PetEdgeOct 14, 2024

Gracias por compartir su experiencia en línea con nosotros, nos alegra saber que disfrutó mirando nuestros artículos y que todo fue simple. Gracias por elegir PetEdge, ¡realmente valoramos su negocio! 🐕❤️

Response from PetEdgeOct 15, 2024

Hi there, we listened to the call you had with Alice, and she did let you know "normally it's 1-2 business days to process and 3-5 business days to ship however, we've been out of office for 2 weeks due to an IT outage and delivery is taking longer" Alice then put the promo code on for you that you had asked about, and the order was completed. We take our reviews seriously here and investigate all complaints and compliments. We understand you're frustrated, but your order was delivered on Friday 10/11/2024 to your door and was placed on 10/07/2024. If you need any delivery information or would like to listen to the call, please call 800-738-3343 and ask for Sandy or Chelsea. Thank you for choosing PetEdge we appreciate your business.

Response from PetEdgeOct 14, 2024

This is fantastic and thank you for sharing your web experience with us we ♥ hearing this. Thank you for choosing PetEdge we truly value your business! 🐕💖

Response from PetEdgeOct 14, 2024

Hi there, we are very sorry that you feel this way, and we hope that not one company or person ever has to have this uncontrollable IT issue as it was very difficult for everyone. We updated every single company and customer we could and truly did our best with not one single other option. This is not a standard practice that any company would have and is not our practice. We absolutely understand your frustration with the situation, and really wish we could’ve helped our customers, but we were helpless ourselves. Most everyone knew about our situation as we were as transparent as we could be updating our web, and our phones. Again, we are sorry that your first experience was so awful, and truly apologize for the inconvenience this has caused you.

Response from PetEdgeOct 15, 2024

Thank you for sharing your online experience we love hearing that you were able to search our site with ease and find everything you were looking for. Thank you for choosing PetEdge we truly value you and your business! 🐕❤️