PetEdgePetEdge is a wholesale supplier of dog grooming tables, tubs, dryers, cages, crates, clippers, blades, shampoos, collars, leads and grooming supplies.Shop
PetEdge (petedge.com) has 7,175 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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MARILYN Z.
SON MUY RESPONSABLES CON SUS ENVIOS
Response from PetEdgeOct 14, 2024
¡Gracias por tomarse el tiempo de brindarnos una excelente reseña y gracias por informarnos que nuestro empaque estaba empaquetado con cuidado! Gracias por elegir PetEdge, ¡realmente valoramos su negocio! 🐕❤️
Dogs By Deb - Deborah S.
I have been a customer for over 20 years, and have always been pleased with your service. It is always annoying to be asked to rate a transaction.....before the transaction is complete. Once my order arrives, after the big gap with the website being down, I can give your company a true review. At this point your company has my money and I have nothing. Not a complaint as I have always received my orders in good time and in good condition.
Response from PetEdgeOct 10, 2024
Hi Deborah, we have fantastic news your order that was placed on 10/7 is due to be delivered to you this Friday. We will let the Marketing team know of the frustration with being asked to review us before you receive products, and we apologize for this issue. Thank you so much for taking the time to give us a great review and being a loyal customer for over 20 years we really appreciate you and your business. Thank you. PetEdge.
Valued C.
I ordered my clippers weeks ago and still have not received them.
Response from PetEdgeOct 10, 2024
Hi there, we completely understand your frustration as we had undergone an IT issue that disabled our company for three weeks. Unfortunately, your order was stuck in this process. We are so sorry and truly appreciate the patience. We do see your order is being delivered on Saturday, and we will contact you today with the tracking information. We are sincerely sorry that our customers had to be impacted, and truly appreciate you and your business. Thank you Petedge.
Beth R.
Great customer care. Ordered from them years ago and still great customer service!
Response from PetEdgeOct 10, 2024
Thank you so much for taking the time to give us a great review, we appreciate it, and we are so happy to hear we are giving you the level of service you deserve. Thank you for choosing PetEdge for your grooming needs we truly value your business! 🐕💖
Valued C.
Everything Petedge sells is of great quality, not the most affordable though. That's why I give it 4 stars.
Response from PetEdgeOct 9, 2024
Hi there, we thank you for the review and do our best to provide you with the best pricing possible. We do have a price match guarantee which I will include the link so if you do find the item you purchased at a lower price, please give us a call and we would be happy to refund you the difference. 800-738-3343 Please see the link for our price match policy: https://www.petedge.com/low-price-guarantee. Thank you for taking the time to share your review wtih us, we truly appreciate your business. 🐕❤️
Jane
I called to see if you would apply the discount offered to my order that has been sitting there for three weeks. The order was placed before your system went down. They said I could cancel the order and reorder. That made no sense to unpack the box restock it, then pick the order again. Just credit my card the $10 discount. Why put more work on shipping than necessary. Treat your customers correctly.
Response from PetEdgeOct 8, 2024
Hi there, Jane, it was fantastic to speak with you today, and we are happy we were able to resolve this issue. Please keep me posted on your Newfie puppy. Thank you for choosing PetEdge we truly value your business!
Under-Valued C.
I have had issues with PetEdge in the past with shoddy customer service and thought I would give them another chance. This time, I placed an $800+ order for my grooming salon and their system was hacked, causing major delays in shipping and making it impossible to get in touch with someone. I sent a chat requesting information on September 25th and received a response October 2nd explaining PetEdge was hacked and should be operational October 7th. I completely understand things happen, but when ANYTHING happens in my business that causes issue for my clients, I, at the very least, automatically offer a discount. PetEdge does not seem to value the customers it has to, at the very least, offer a small retribution for weeks delay in shipping. Shame on you PetEdge for not thinking of this first! Updated as response, there was no email sent nor any coupon code sent out either. I received information after I sent a request to the company asking about the delay in the $900 plus order. My retribution was asking if I wanted to cancel my order. See below. Support Wed, Oct 2, 4:47 PM to me Hello, Unfortunately, our network was brought down by hackers on 9/17/24, we want to ensure that none of your data was compromised at any point and we have taken every step to ensure that remains the case. We hope to be back up and fully operational by Monday 10/7/24, which at that time we will start taking and shipping orders. If you would like to cancel your order please let me know. Thank You Mike Bernardo Customer Care Lead Boss Pet/PetEdge LLC 800-738-3343
Response from PetEdgeOct 8, 2024
Hello, we are so sorry for the experience you had and for any inconvenience this caused, and we realize how frustrating this is as we have bee. We did all we could to let our customers know of the outage and have been working hard since we gained access to get our shipments moving. We did send out an email detailing when we were back online and included a promotion code for the inconvenience, we will be reaching out to you tomorrow so we can speak with you about this. We apologize for the delay of your order and appreciate your patience.
Valued C.
Have a back order? When will it come?
Response from PetEdgeOct 8, 2024
Hi there, your item will be in stock on October 16th, we have a customer service specialist reaching out to let you know and see if you want the order to still process. Thank you for choosing PetEdge we appreciate your business!
