PetcubeReviews of petcube.com

Absolute worst customer service. I bought a pet cube which didn’t work once I left the house so I returned it to the store. I contacted pet cube to cancel my subscription and they advised that they will provide a free camera (since I’m in Australia I just need to email my receipt and they would refund via paypal) which sounded great- with the promise of an update to fix the initial problem. It’s been 2 months, and no refund. I provided all documents and when I ask for an update they just keep telling me to wait and it’s with their superior. They coerced me into buying another camera that doesn’t work nearly as well as others. Stay away from these guys

Love watching my kitten while I'm out!

DO NOT BUY THIS PRODUCT!!!! This petcube product is a complete waste of time and money, do not bother. As with other reviews, there support team have also tried cancelling my query for help on a number of occasions without even fixing the problem. I am extremely frustrated that this product and company has wasted so much of my time. I have had nothing but problems with it trying to connect it to a Apple iPhone without any success. There support team are very unhelpful and are extremely slow to reply. I will be returning the product.

it sucks when im in campus it dosent let me talk when im out of school i rate this a one

So spectacularly CRAP!!!!! Connects when we are home and it’s going off mobile data but glitches and disconnects as soon as we leave which basically defeats the entire point. What a horrible experience trying to keep reconnecting and not being able to check in on our old dog home alone - DO NOT BUY! Paid $70 from JB hifi, should’ve got the cheap Kmart one instead!

Product doesn't work, stay away

I have paid 800 dollars for 2 pet cubes 1 year ago and could not use them once .. I can’t use them if I’m out of the house but I can access them when I’m close to the cameras ... I’m soooo unhappy and would never recommend these rubishes

Spent hours troubleshooting and days waiting to hear back from customer support. Basically, your voice does not come through to the camera speaker unless your mobile device is connected to WiFi. When on 4g cell data, it just ignores your microphone. I imagine it will be weeks before I even get the chance to get their customer support on the same page, and even then I doubt they have a solution other than to claim I have poor cell service.