Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
petcube.com
Website
petcube.com
Category
Audio & Visual
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 80% of reviews.
Latest
Most recent review: August 2026.
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Nice GPS Tracker with room for improvement.
-Tracking accuracy is reasonable.
-Utilizes 4g/gps/wifi/bluetooth
-Battery life dependant on % of data source used. WiFi/Bluetooth has longest life ~10/20 days, 4g/gps ~4/7 days.
We utilize PetCube trackers on our Livestock Guardians who are outdoors with our critters 90% of the time, so the trackers only have access to cell/gps, no WiFi or Bluetooth. As a result the battery life is significantly reduced to about 6 days.
Also, moisture can be an issue and the Glow-in-the-dark flexible silicon case is cool but holds water and is sensitive to rough housing.
All in all a good tracker, just be mindful of limitations in remote areas and rural farm settings.
KR
Kristina
Bra kamera men många steg till bild
Bra att kunna gå in och övervaka mina katter. Lite irriterad på att jag måste klicka två gånger innan jag kom fram till övervakningsläge, blev därför jätteirriterad när det ändrades så att jag måste klicka tre gånger innan jag kommer fram och dessutom se en ful hund. När jag vill övervaka vill jag snabbt se kamerabilden inte en massa annat.
DI
Dino
This was my first order here
This was my first order here. it was pretty smooth but the product was kinda meh. not terrible but not what I dreamed about. probably use it again if I have to.
SM
Stamp My A.
Great Customer Service, But the Camera Could use some modifications to be better
While initially unhappy with the product, CS reached out and was able to solve the main problem: twice failed cameras turn out to be an issue with the cable charging block set up and not the actual camera. Unfortunately, there are some things beyond the control of the camera.
Good - it records continuously so you can watch your pet if you want.
Bad - NO notifications (creating the need to actually have to watch your pets
Good - Set up is pretty easy with the QR code
Bad - Breaks and stops working permanently extremely quickly for a product that should last for years or at the very least a year. Turns out this was the charging block/cable and not the camera as Technical Agent was able to assist with.
Good - easy to tilt where you need, but not great since the cord does limit this
Bad - the LIGHTS are super annoying to the pet when they want to sleep at night so unless you constantly UNPLUG the device, don't have it near the sleeping area unless you want to have your pets annoyed by both the BLUE and RED lights.
Good - Customer Service actually cares to resolve problems, and thanks to that, I have increased my rating up to a 4.
Bad the device keeps RESETTING without notice to the MAKE SOUND when I turn on the camera. It is RANDOM and no way to stop it from happening. Sometimes it happens after a power failure, sometimes it just happens. I Feel that if I as the person who bought this camera wants to have NO sound notification and I set it that way it should STAY that way and not keep changing back to sound without my permission. It wakes up my pet. Now this probably wouldn't happen if there were the notifications that are advertised when you purchase the device, but nope, that is false since it in fact requires additional payments.
These companies get you to purchase their products with certain promises, but then you get trapped into things when they either falsely mislead you into believing something or change it after the fact.
Response from PetcubeJul 14, 2025
Hi,
Thank you for providing such detailed and honest feedback about your experience with our product. We understand your frustration, especially after two devices failed within such a short period, and we sincerely apologize for the experience you've had. This is completely unacceptable, and definitely not the quality or reliability we aim for.
We have reached out to you via email as well and offering an alternative resolution to address this issue.
We want to sincerely apologize again for the severe inconvenience, disappointment, and stress our product has caused you.
Sincerely,
Petecube Team
CS
Carlos & Suheily Del R.
Bit concern
The camera works very well, and I am happy for that. However, since a few weeks ago we notice that while we were in the house, particularly in the living room where we currently have the camera app, my husband and I started to feel uncomfortable when we would occasionally hear the sound. The same sound when I use the app to check my dog. It gives us the impression that someone somewhere else is watching.
Response from PetcubeDec 24, 2024
Hi Carlos and Suheily,
We understand your concerns about the security of your cameras, and we want to reassure you that there are no signs indicating that your cameras have been hacked.
Our systems are built with robust security measures to protect against unauthorized access.
Here are a few key points to give you peace of mind:
1. End-to-End Encryption: Our cameras use advanced encryption technology, meaning only you and authorized devices can access the footage.
2. Security Alerts: If any unauthorized devices attempt to access your camera, you would receive a security alert from our system.
3. Regular Updates: We ensure that your system stays secure by providing regular software updates, which include security patches that protect against potential vulnerabilities.
4. Steps You Can Take for Additional Security:
Change Passwords: Regularly update your account and Wi-Fi passwords with strong, unique combinations.
Review Access Logs: We have an activity log, you can check when and where it was accessed.
If you have any further concerns or questions, feel free to reach out. We are here to help and ensure your peace of mind regarding the security of your devices.
Best regards,
Petcube Team
PA
Paula
There is a couple changes that would be great
I really love the quality. And I would buy again. There are a couple things that I would like to see though. Can I add all my cameras on one screen? And why do I have to pay 7.99 a month to record per camera? If I am missing something please let me know
Response from PetcubeOct 6, 2024
Hi Paula,
Thank you for bringing your experience to our attention.
For now, Petcube users can only access one camera at a time and go back to Home screen to access another.
We're sorry to hear that you found our pet-specific features limited without a subscription. We're always looking for ways to improve and provide value to our customers.
Your feedback is valuable, and we'll take it into consideration as we continue to develop and enhance our product.
If there's anything specific you'd like to see improved or added, please let us know. We're here to help!
All the best,
Petcube Team
JE
JennyLynn E.
The app itself is hard to maneuver
The app itself is hard to maneuver. I have had it for a few weeks now and still can't figure out how to set up the perimeter 'fence'. As well as, it never displays the correct amount of charge the petcube has. While also advertising to have a battery life of 30 days and i have had to charge mine every 2 days.
Response from PetcubeAug 19, 2024
Hi JennyLynn,
Thank you for bringing your experience to our attention. We're truly sorry to hear about your dissatisfaction. We strive to provide the best products and service possible, and your feedback is invaluable to us.
Please check your inbox as we have reached out to you via email to resolve the issues you are facing with the tracker.
Looking forward to hearing from you and getting these resolved.
All the best,
Petcube Team
JO
Jonathan
Great concept, mediocre experience
I have two cameras with Petcube and have only had to contact support once to change my email address. Petcube support was helpful in assisting me through the process of updating my email, however the process itself was a pain and required resetting of hardware and awaiting feedback from the support team (which was answered always within a day, but that's still a couple of days to resolve this issue). Overall they have a great support team, just let down by a lack lustre account infrastructure and a hardware model clearly built to require subscriptions for useful features whilst still missing the mark.
Would I recommend these cameras? Depends on how techie you are. If you want a standalone straight forward solution, it'll do. If you want to integrate with your existing smart home environment, hard pass.
Response from PetcubeMar 20, 2023
Hi Jonathan,
Maria here, with Petcube Customer Care.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
I emailed you in response to this review also in hopes of resolving your concerns.
Looking forward to hearing back from you.
Sincerely,
Maria
Petcube Team