PetcubeReviews of petcube.com

Response from PetcubeJul 10, 2025

Hi Julie Thank you so much for sharing your wonderful feedback about your Petcube camera! We're absolutely delighted to hear that you love being able to check on your fur kids while you're at work, and that you find the audio control and the scanning features so useful. That peace of mind is exactly what we aim to provide! If you ever have any questions or need assistance, please don't hesitate to reach out. All the best, Petcube Team

Response from PetcubeApr 8, 2025

Hi, Thank you so much for sharing your feedback on the Petcube Tracker! We really appreciate you taking the time to let us know about your experience. We're thrilled to hear that you found the setup so easy! Furthermore, we designed it that way to make it as convenient as possible for pet owners. And we're especially glad you're enjoying the sound option for recalling your Vizsla - that's a great use for it! We also appreciate your honesty about the GPS accuracy. It's helpful to know that you've noticed the consistent "2 blocks away" issue on your walks. While you've found a workaround by comparing mileage, we understand that this isn't ideal. We are continuously working to improve the accuracy of our GPS tracking, and your feedback helps us prioritize those improvements. It's fantastic to hear that the tracker is otherwise accurate and useful for your high-energy Vizsla! That's exactly why we created it – to give owners peace of mind and insights into their pet's activity. Thanks again for sharing your detailed thoughts. We value your feedback! Sincerely, Petcube Team

Response from PetcubeJan 16, 2025

Hi Margit, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest review, and we’re glad you feel we’re on the right track! Please recommend us to your friends and family. All the best, Petcube Team

Response from PetcubeJan 6, 2025

Hi Asia, I hope this message finds you well. Thank you for taking the time to leave us a 4-star review. We are happy to hear that you had a positive experience with us! Your feedback is incredibly valuable, and it helps us continue to improve our services. If you ever need any assistance or have further comments, please don't hesitate to reach out. Thanks again for your support! Best regards, Petcube Team

Response from PetcubeMar 25, 2024

Hi Robert, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Response from PetcubeJul 9, 2023

Hi Susan, We are grateful for your support and we highly appreciate your feedback on the product. Like with most video streaming services and products, audio/video quality is often affected by router performance and/or your Internet connection. This can be improved if you place Petcube closer to your home Wi-Fi router or by arranging it, so there isn't any obstacles between it and your router (i.e. walls, floors, etc.). If you still experience a significant video delay, please contact [email protected] and look for me, Maria, so I can further assist you. All the best, Maria Petcube Team

Response from PetcubeJun 19, 2023

Hi Carl, We are grateful for your support and we highly appreciate your feedback. Petcube Care membership is optional and provides video history recording to 3 or 90 days, access to longer 30-second video clips, an extended 2-year warranty (Premium Plan only). Without a subscription, all Petcube camera owners will get sound and motion-triggered notifications but no video history. If you should have other concerns, please contact [email protected] for further assistance. Kind regards, Petcube Team