PetcubeReviews of petcube.com

It doesn’t work when we are away from home. Both my wife and I can’t see any video. I contacted support and they got back once but have not attempted to fix the issue. Will take it back Don’t buy

Prior to purchase, mid-November, I reached out to customer support via e-mail as well as a couple of phone numbers found online to ask some questions. I received an auto reply to my e-mail stating they would try to answer my inquiry within 24 hours, and both phone numbers were disconnected. Never received an e-mail response and it's now mid January. I sent 2 other e-mails after November, to no avail. I did end up purchasing the unit on Amazon, just to see if it was a good option, knowing it could be returned. My concern is if/when an issue arises, there is literally no support available. I am curious as to some of these reviews implying they were able to reach a customer service rep...even if they weren't happy with the rep, because I got a recording that the numbers were disconnected. The irony one day is I tried the first number online that popped up under their customer service number, and it was one of their competitors (!!) so I decided to give their product a try, too. The customer support for Petchatz is over and above, though the unit is much different than the petcube Playcube 2...much larger, more expensive, but has some very, very cool features: Two way audio AND video, a treat dispenser that can be activated via their app, and though not good for a cat, but if you have a dog, there is an optional 'pet call' button a dog can be trained to press and call you~! How cool is that. So at the moment, though petcube is functioning fine on day 4, I have no way of contacting the company for support. Ever. The Petchatz rep spent over a half hour on the phone with me the first time I called (trying to reach Petcube Play 2 support) and since then I have contacted them 3 times with other questions, etc. and always reached a person or a voicemail which was returned within minutes. I was even given the rep's cell phone the day I set it up to contact her anytime that night if the unit went offline...who does that? So do your research, I am going to leave it up to my daughter, but extremely disappointed in the PetCubePlay2 customer service which is literally non-existent, and overly impressed with Petchatz at how they truly show they value each and every customer.

My Petcube was working OK, but recently I updated my wifi and it just would not connect. The Petcube wifi set up is very complicated compared to the other 12 devices I have here at the house. By far the most counter intuitive. I chatted with support a couple times, and got it to work at one point last week, but since it kept dropping from the wifi and then would not connect at all. I chatted again and spent way too much time trying to update the firmware. It would NOT work. In the garbage it goes, and I would NOT recommend this product to anyone ever, nor by another one, like they tried to get me to do.

Goes offline in the middle of the day wayyy to often. Won’t come back online until I get home and physically turn it off and on again. Have had to replace it twice because it’s built cheaply and just stops working. Also for the price you can get cheaper more reliable ones at your local hardware store. Obviously would not recommend.

Terrible product and awful customer service - camera was faulty from day one yet they refused to replace it. The live feed and sound would not work, the only way we could use it was via the short recordings which they charge extra for. I would receive emails a week after submitting a help request - saying my ticket had been closed, when I hadn’t even had a response from them, this happened many many times and drove me nuts. After months of this they offered me money off a SECOND Pet cube camera - why on earth would I buy another one!!! Recently we upgraded our internet and have been unable to reconnect the darned thing. Yet again I’ve heard nothing back from them regarding this latest issue so its going in the bin as it’s now completely useless. Don’t waste your money on any pet cube products - they don’t want to know if it’s faulty and will ignore you till you give up. $200 down the drain

Find another product. I spent a fortune on three machines. I got a new modem and now they won’t reset. In the past I have had phone help from Petcube in setting things up or troubleshooting. Now I suppose everything’s gone to China and they don’t speak English because I cannot get any help. I count on my three pet cubes and now none of them work.so unhappy.

Most of the things work (as long as you dont mind 8 hours a night while you are sleeping to not work) Honestly its been an ok product. I been trying for well over a week for some sort of response for customer service. -- a week ago I had a big earthquake in my city. Right after my pet cube stopped working. The company refuses to contact me. The """""""""" customer support"""""""""" Elijah.. is freegun stupid. If you are gunna make AI do your bidding , let's not make it stupid ok ?? If you are gunna treat your well paying customers like crap , just come out and say it. Stop wasting our time and money

Qualité image médiocre, laser qui ne fonctionne pas, appels vidéos qui coupe après 5 secondes . J'ai payé ça 250$ et je dois encore payer pour pouvoir enregistrer mon historique de videos . C'est du vol