PetcubeReviews of petcube.com

Response from PetcubeNov 26, 2021

Hi Rain, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly improving. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Maria Petcube Team

Response from PetcubeNov 25, 2021

Hi James, This is Maria with Petcube Customer Care team. I’m so sorry to hear about your experience, all of these issues don’t seem to be common, and would love to offer my personal assistance in helping you solve them and make sure you get the best experience going forward. Please contact me at [email protected] with your Petcube username or email address and I’ll be happy to fix the issues you’re having or help you with the replacement device if it’s needed and make it up to you for the inconveniences caused. Customer satisfaction is our top priority, and we really want to make this right for you and get you and your pet to enjoy the Petcube. Thanks and look forward to hearing from you soon. Sincerely, Maria Petcube Team

Response from PetcubeNov 24, 2021

Hi Alicia, We really appreciate your taking the time to leave a review about your Petcube experience, and are happy to hear your kind words!  Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

Response from PetcubeNov 11, 2021

Hi Eric, We are grateful for your support and we highly appreciate your feedback! I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team

Response from PetcubeOct 28, 2021

Hi Olive, Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your customer service experience with us fell short of expectations. Please email [email protected] and ask for me with your Petcube username or contact details you used to reach out to our support team and I'll do my best to improve your Petcube experience! Thank you and looking forward to hearing from you. Hoping you are well, Maria Petcube Team

Response from PetcubeOct 25, 2021

Hi Aleta, We really appreciate your taking the time to leave a review about your Petcube experience, and are happy to hear your kind words!  We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected] Best, Petcube Team

Response from PetcubeOct 22, 2021

Hi Jami-Dawn, Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase! Our team is working hard to deliver the best experience to Petcube users, and we are constantly improving. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected] Best, Petcube Team

Response from PetcubeOct 21, 2021

Hi Darlene! Maria, here with Petcube Customer Care! Sorry to hear about your experience with Petcube Support team, this is definitely not up to our standards and I'd love to help! Please email [email protected] and ask for me with your case details or email address. Thanks! Hoping to hear from you soon!