PetcubeReviews of petcube.com

Our pet cube stopped working right after the 1 year warranty ran out. We contacted pet cube who only offered a 30% of the $100 annual subscription they force you to pay to use the unit it to it’s full capacity. We contacted JB HI FI and their hands were tied as pet cube has marked the product unable to be repaired. We are currently following up with the ACCC.

I bought a Petcube last year, and it worked fairly well. Video quality wasn't great and the laser dot lagged a bit, but I chalked it up to having a bad internet connection. Then before a long overseas vacation in August I bought another and set up a second camera, thinking that the petcube care package I had already subscribed with would cover both. Wrong! I had to pay a subscription for each camera. Kind of frustrating but too late to return it days before the trip, so I signed up for a month with the intention of downgrading later. When got home, I unplugged one of the cameras and cancelled the subscription on that camera. In December, I noticed that I was still getting charged for both subscriptions even though the subscription page in my app said I would be charged 0.00/month on the second camera. I have written several emails to the address on the Petcube website, with zero response. I tried setting up the second camera again, thinking that if I was paying for it I might as well use it, but in the intervening time we'd upgraded our internet and both cameras were no longer connecting. I kept getting errors when trying to enter new network details. I contacted customer support for help with this issue but didn't receive a response until after I had left on my Christmas vacation a couple of days later. When I returned yesterday, I decided to cancel the subscription and simply unplug both cameras. Today though, I was charged for a subscription (only one though, luckily!) and when I logged in to the app I was still somehow subscribed even though I got an acknowledgement email when I cancelled the day before. I have now cancelled AGAIN. We'll see if it sticks this time. This company is dodgy as hell and their customer support is terrible. Two stars because when the product works it's actually ok. My worst complaint is the push notifications that the camera had 'detected a human' when there should not be anyone around, and that I can't set up the app and connect on my husband's camera. I wish I could get a refund but I won't hold my breath. If you are considering going to a pet cam, please consider a different company unless you have some money you don't mind throwing away.

While my partner is the main user and claims there is no issues, i continue to not be able to connect to the app. I constantly have to force close and re-open in order to connect. Sometimes it will continue to disconnect me several times. Video and sound quality is poor - and on top of that you need to pay a subscription fee to save clips and get notifications! If i knew all of this, we would have just purchased a furbo! Not very happy with the product at all.

BOUGHT THIS FOR A CHIRSTMAS VACATION OUT OF MY HOUSE AND IS STOPPED WORKING 2 HOURS AFTER THE FIRST SETUP. CUWTOMER SUPPORT ALSO DOESNT ANSWER, THERES NO PHONE NUMBER, IVE NEVER, EVER, BEEN SO STRESSED WITH SOMETHING LIKE THIS. SO FRUSTRATING BECAUSE I SPEND 200$ ON THIS AND IT DOESNT EVEN WORK FOR MORE THAN ONE DAY????

I need a replacement power cord and have been trying to contact petcube support to no availability so frustrating and disappointing... The charge on these petcubes and you can not get HUMAN VOICE SUPPORT IS RIDICULOUS!!!!

I received a Petcube as a gift over a month ago. I have not been able to set up my camera. I contacted customer service by email since you can not actually speak to anyone by phone. Customer support has been beyond horrible. I have gotten several email responses each time with a different solution to try and set up my device. I was even offered a replacement unit since they believe the device might be defective. Asked for my mailing information which I send back immediately. Till this day I have no new device, after several days I received another email asking me for pictures of what the camera does when I try to set it up. Customer support is by far the WORST I have ever encountered. Beyond DISSAPOINTED with this company.

UPDATE: Customer service has been very responsive via email. My cameras is now back online but I still have problems with it. It doesn't capture all of the movement and it shuts off on it's own (while I think it's recording). It's still ridiculous troubleshooting via email instructions. The reps are very polite though. If it weren't for them (Marina and Chad), I would have rated "Bad". My camera stopped working and customer service is only available by email which takes at least 36 hours to get a response. When Chad responded to my first email, I replied immediately and of course no response back, yet and it's been almost 24 hours again. I begged for someone to call me while I'm at home to troubleshoot but of course no call or response. If they do respond today via email, it will be a waste of time bcus I don't carry my camera to work! The audio also sucks too, the static sound scares my pets. The camera I purchased on amazon for $35 is much, much better.

I placed the order by mistake and i'm trying to get the money back, but they never reach out back to me due to the fact that the only way to reach CS is by email. which is the worst. i need my refund.