Erin Marie T.
Worst experience ever
Everything seemed fine at first, ordered my blanket In mid-November. Received my blanket 2 weeks later, but instead of my dog on the blanket, there were two unknown dogs on it. I had received someone else’s blanket instead of my own. I contacted customer service, and within an hour or two, someone contacted me. They said I would receive a new blanket in 1-2 weeks. Two weeks passed. I received no updated shipping information, and the blanket was still not here. I tried contacting them on Facebook, Email, and on Instagram, and did not receive a response in over a week. Apparently if you email more than once, you go to the back of the line. However, they said they would respond within 36 hours, and after 36 hours passed, and no response, what would you expect someone to do? Communication with them is beyond frustrating. I ended up ordering another blanket on Shutterfly that was $30 cheaper. I haven’t received that one yet, but hoping the quality of that blanket is better then the one I finally received from PetCanva. All in all, I don’t believe the blanket was worth the stress and the inconvenience, or the $85 I paid. Worst customer service I have ever dealt with. I’ll never shop here again.