PetCanvaReviews of petcanva.com

Took 1 month and 4 emails to receive product. Was missing 1 of 3 items ordered and was never refunded, received or even responded to regarding missing item.

I too spent the extra money to get these rushed. They were not. I had ordered 4 photos and they only sent me 3 to review. When I brought this to their attention it took them many days to even respond and they rushed it and did not get it right. While I received the portraits I ordered they were not done properly. They let you review the photos prior to printing and sending and told them about the problem they ignored my request and sent them anyway so I now have 3 photos with my pets name on them and one without. The customer service is lacking for sure!

I would give this company a zero for a review. I ordered my canvas way before Christmas as a gift and I still have not received the item

I would give a zero if I could. I have not received my order that was for Christmas. I paid for express shipping, received a couple of texts showing the completed product then nothing. I have emailed them and did not receive a response.

Would leave this company zero stars if possible. Ignore there fake reviews and lovely pet advert they are a nightmare. I paid the extra £8 for the 3-5 working day delivery and here I am 28 days later with the canvas. The tracking link they sent for DTCS is sketchy at best, I’ve watched the canvas traverse around India at least 3 times. The canvas itself is poor quality and the picture of my dog is not centred correctly. Customer service is very slow, probably a week for them to reply with an automated response. Please stay away from this company it’s not worth the hassle.

only part of the order come and it’s a nightmare to contact their customer service

Ordered 2 items, only received 1, emailed them numerous times, takes them at least a week to reply, and when they do they blame the shipping company! Won't order again from here!

This company is a complete and utter joke. I ordered I personalised gift for my girlfriend for her birthday on the 29th of August. They fudged up the orders and sent my item to another person and sent me theirs. I returned the wrong order and was told the correct order would be shipped ASAP… then when I’ve asked for an update on what’s going on I get the same garbage excuses and they say ‘we will update you soon with your tracking order’. It’s now the 9th of October and the customer support are now completely ignoring my emails. I was told my circumstances would warrant a refund in one email but when I ask for one I get ignored. This genuinely feels like a scam and is by far the worst experience I’ve ever had with buying a product from any company. Stay clear of these people as they will happily take your money but you may never receive what you paid for.