Pet SupermarketReviews of pet-supermarket.com

I had an autoship order for 3 bags of CAT food. In January they sent 1 bag of cat food and 2 of dog food. They asked for pics for proof of their error. I sent pics FOUR times before they agreed to fix it and when they sent new bags they were again DOG food! After 3 attempts FedEx finally picked up the wrong bags and about a week later I finally saw the refund credit on my card....33 DAYS from original notice of their mistake until my refund. In addition, when they had their web site upgraded it the store was, and still is, very glitchy

Seriously people do NOT use this company. They take your money quick enough, leave it a week and tell you they haven't got item/s in stock, the refund will be with you 3-5 working days..... This is crap!!! You will never get a refund!!! The advisors will lie, emails are rubbish and full of false promises. Avoid this pathetic company!!!

Received a debit refund receipt 1-19-24. Was told it takes a few days to credit/process... ooooo k! 5 days go by so I call customer service (Asia) and she tells me it takes 3-5 days! ooooo k! at 10 days I call again (Asia) they now tell me it takes 7-10 working days. I think their software takes weekends off! Anyway it's Feb 2nd and still no money. Wonder what happens to the money from people who don't actually check to make sure it was credited??? Off to my bank to force the issue!!!

This all started because I received 2 manufacturers coupons for 5.00 off the purchase of 6 cans of hills dog food. I took 12 cans to the counter so I could use the coupons. The assistant told me that I could only use one per purchase. I said okay I will make 2 purchases. He said no you cannot do that you will have to go to another store and use the coupon . I said that makes no sense, I will just come back in and make the second purchase. He said no that corporate does not allow that. So I said well that is fine. I went to my car and I looked at my receipt and I see that they only took off my 5.00 store rewards and not the coupon at all. That is why I went back in there. The assistant manager (Zac) and the store manager (Jared) told me that the coupon was in the garbage. I said I would like to get it back and Jared preceded to tell me that if I wanted it back I could go into the stock room and dig through the trash to get it back. The assistant then went and got the coupon from the back. It was ripped in half. The store manger told me that I cursed at his assistant manager. I never cursed. The whole time that they were treating me this way there was several customers in the store that saw this. I can tell you this. I will never ever ever go back into that store again. There is a pet store behind that pet store that I can go to better yet I will just order from Chewy. They are much nicer and treat their customers with respect. My daughter used to work in that store and everybody was so nice. What happened to Andrew? He was so nice. He was helpful and respectful. Zac and Jared are not fit to be mangers of any sort. I cannot believe that they are in charge. I donate food to that store as well. And to say that I cursed them. I do not go around into stores and curse people out. I am very upset about this. I have reached out to the corporate office in sunrise Florida and no one has called me at all.

I washed my dog here. Online it said "walk up ramp" not true. Just stairs and I had to lift my dog up. Make sure your dog has a collar to hook up to the sink. So your dog won't jump out. No assistant unless you yell for a cashier. Plenty of towels. Make sure you grab a lot of towels before you start bathing your pet. Not worth the $15.00. Maybe if the costs was $10.00 it would be worth coming back. The cashier shorted me $10 out of $50. I thought the cash register tells you, how much change to give back. Very young employees. I think for me. It's better to bath my dog in my bathtub and save the $15.00.

I purchased a product online for pickup in the Clemmons NC store. I used Apple Pay. When I completed the purchase, no change in the checkout screen- no purchase confirmation with order number- no confirmation email. When I contacted the store, they refused to give me the product when I offered to show them the completed, approved transaction in my bank. I was instructed by the store manager to contact customer support. I called and was told the transaction was declined and that the personal info in my Apple Pay was incorrect. Okay what??? I use Apple Pay every day. She told me the transaction would be reversed. I then contacted my bank and the transaction was absolutely approved. I had to dispute the charge with my bank and will take a week to be refunded. I just had to repurchase the same product from another retailer. I get a glitch maybe? But the rude store manager should have been more help and given me the product. I had proof of the purchase. Do not shop with them

My recent encounter at PETSupermarket on SW 8th Street in Miami, FL, left me utterly disappointed and frustrated. I had purchased a pet toy from this store, hoping to provide my furry companion with a fun and engaging plaything. However, this experience quickly turned into a nightmare due to the store's inadequate management and a defective product. The pet toy I bought initially seemed promising, but it fell apart after a mere two days of use. The stitching unraveled, rendering the toy unusable and even posing a potential threat to my pet's safety. I was not only upset by the toy's poor quality, but I was genuinely concerned about the potential harm it could cause to my beloved pet. In the hopes of resolving this issue, I returned to the PETSupermarket store to inquire about a refund or an exchange for a better toy. To my disbelief, the store manager displayed a complete lack of understanding and empathy. The manager, Angel, refused to acknowledge the flawed nature of the product and instead insinuated that I must have mishandled it. This dismissive attitude was both infuriating and disappointing, as I expected better customer service from a store that caters to pet owners. Adding insult to injury, when I sought help from the owner, their response was equally disheartening. Rather than addressing the product's poor quality, the owner suggested that I should have taken better care of my pet and discouraged me from letting my dog play with the toy as intended. This contradictory advice undermines the very purpose of a pet toy, which should be designed to withstand normal play and interaction. The overall experience left me feeling unheard, frustrated, and disrespected. A store that fails to stand behind the products it sells and lacks empathy toward its customers is not one that deserves support. PETSupermarket on SW 8th Street has proven to have both inadequate management, as exemplified by Angel's behavior, and a disregard for the importance of customer satisfaction. I strongly caution anyone considering shopping at this PETSupermarket location to reconsider. Not only did they sell a defective product, but they also exhibited poor customer service and management. In light of this disappointing experience, I will be taking my business elsewhere in the future, and I encourage others to do the same to avoid the frustration and dissatisfaction that I have encountered.

I ordered two bags of dry dog food on the 6th of Aug. Within a few hours I received an e-mail saying the order was shipped with a Fed Ex Tracking number. Two days later I checked the FedEx tracking and it indicated the package was still at the Pet Supermarket in Fl. I called the customer service number and after about 15 minutes of discussing the matter I was told FedEx had 24 to 48 hours to pick up the package. I was told to check the shipping status after the 48-hour period. After the 48 hours was well over, I checked again and was told the package was still awaitng pickup. I was told to check again the next day. After checking with FedEx and seeing that the status had not changed, I sent the customer service department another email asking for an update. I did receive three replies to my email. One stating the warehouse has lost my package and my order was cancelled. The next email stated I could re-order the items and the shipping process would once again start all over again. And the third email asking what I wanted them to do. I decided to call the customer service dept again. This time I was told they didn't have the product available when I originally ordered the dog food and didn't know when or if they would have it again. After trying to understand what I was being told I ask to be contacted by a supervisor, I was tod they would contact me within 4 hours, now it is past 6 hours. Please save yourself from being frustrated in dealing with such an unprofessional company!!!