Pet SupermarketReviews of pet-supermarket.com

Have always had good experiences with Pet Supermarket. Bought a bunch of stuff for my dog

Very pleased with pet supermarket. Every place I usually order from was out of stock on my kitties food. This is the only place that had it. Shipped really fast. Didn't get tracking number, emailed them, they contacted me right away with information that was needed. Now I don't have to worry about not having the right food for my baby.

Can’t order because website always has a problem. Probably will end up with a sick pet because I now have to switch foods just to avoid this company… Just go out of business so ultra food can be sold somewhere else

At the Pet Supermarket on US 19 in New Port Richey, Fla. I was told I would not get my refund unless I "joined" a membership. Rob the "Manager said it was "Company Policy" even though it was NO WHERE to be found printed on the receipt I had.

I like the dog food product for allergy sensitive dogs! However, the online platform is horrendous. In contrast, the physical store in Winston-Salem North Carolina was fantastic! Online ordering has just one issue after another. I'd like to buy the products online, but the online is not working, nor can one reach a human on the corporate phone number posted on the online website. **Their corporate (phone ) customer service mailbox is full (always). Perhaps we should rethink their producst since the customer service is "no existing"- . I'm open and happy to change my opinion if they fix the online and phone issues. UPDATE: Jan 09 Customer service returned my call! They said they are experiencing technical difficulty. Since there has been a lot of feed back on their online platform issues and customer service over an extended time it remains to be seen. In the meantime, they suggested using Paypal. Let's see how it goes: I'm rooting for success. Update Jan 21st 2022 Technical Support suggested using Paypal. The order was just submitted. Lets' see how it goes. *If you have had success ordering online please share some tips.

First impression of Pet Supermarket was great so sweet and helpful came to buy a live Pac-Man frog and found they catch amphibians and have them shipped to the store. The frog was in very poor Heath and I didn’t even know. $60 down the drain don’t recommend. The worker said she would call me when the frog came in came to get crickets for another pet and saw the frog laying there and less then a week later he croaked. (No pun intended)

I love products at pet supermarket, but with covid I must order products from your internet site WHICH IS VERY VERY HARD TO DO!! your site is not easy to use. it needs to be people friendly because myself and several friends have had to go to "chewy" to order our products for our pets because your site is so difficult. please fix it because we prefer your products..thank you.

Bad customer care and order never arrived.