Pet SupermarketReviews of pet-supermarket.com

A simple refund of less than $10 has cost this company a customer. I had purchased a few items and ended up returning a couple of items that my pet would not eat. I have my receipt as well as the card that was used to make the purchase. The clerk asks me for my phone number and I replied that I don't believe I am a "signed up" with Pet Supermarket currently, and that I am only trying to get a refund. He insists on signing me up for the rewards program in order to issue the refund! And then tells me it's "company policy". Huh?? I end up giving up ALL my info - including email and MAILING address. When I got home, I looked at the receipt again to see if I missed something and it says to confirm refund policy on their website. So I did. No mention of having to be a rewards member in order to get a refund. Then I decided to call customer service and that's when PS lost me as a customer. The guy wasted no time waffling on the answer to my question and then chided me until I just quit talking and let him blather on after initially saying the associate used the wrong verbiage, adding some explanation of, get this, it's an added layer of protection for the CUSTOMER, just in case PS computers mess up and the refund doesn't get back to me. "They would have no record of it and no way to contact you". So, let me get this straight- you need my contact information on the off chance that your computer messes up and doesn't refund the money after losing the contact information that I gave you at the same time the refund is processed. Because you're looking out for ME. I tried explaining to the CS rep that if that were the case, I have the paper receipt showing the refund is due/was paid. I would have gone back to the store and resolved the issue. You know, like normal people do. I don't have to go through ANYTHING like this with any other returned item. And I rarely return anything, it's usually too much trouble. But this pet food is not cheap at Pet Supermarket. Anyway, he seemed way more interested in arguing with me about why they should have the information, before saying that all I had to give was my name and a phone number, not everything else, so yeah, now he's blaming the customer for not knowing this information when I'm standing in front of the associate trying to get my refund. I was forced to sign up for a VIP member account in order to get my refund, was told it is company policy, yet it does not appear ANYWHERE on the back of the receipt, or on the website. This rep was not even interested to know which store this occurred at, so MAYBE they can re-train their employees to use the correct verbiage when processing a simple refund, or to offer a simple apology for the misunderstanding, at the very least. The rep's attitude was unsatisfactory and unprofessional. Very poor representation of the company. I will not shop here again.

False advertising, terrible customer service, unreliable shipping, and zero chance of refunds if to are owed one. Put Pet Supermarket at the bottom of your list of potential suppliers.

The Petsupermart in east Naples has the most rude people working there. I used the wash station for dogs and all the shampoo that they give you to use was watered down so bad it was hard to get it to soap up . The vacuum hose is bad and it smelled like pee were I was drying my dog. I have gone there for many years and have never seen it run so poorly. Mcoyle

if your looking for plants and or fish for your fish tank this place is surprisingly special especially for plants. go check out Oliver he been there a couple of months and has transformed this store into a rare find for plants and he knows his stuff about the fish and plant. what a great experience iv been back 4 time just to check what new plants he has and pick 2 more up. stuff you all cant find in any other b7m store. trust go take a look!!!!!!!!!!!!!!!!!

Bought a "Tough and Mighty" toy for in November for Christmas. The seams broke open. I was going to return but "policy" is 30 days. I called corporate and they gave me a 10% coupon. For more stuff they won't stand behind??? Please. What a joke. I try to support small business but unfortunately I can't deal with a company that can't honor products that THEY produce.

Poor customer service. Closed from Friday afternoon at 5 pm until Monday morning. Since cancellations are to be made by phone only, I couldn’t fix the error that I made while placing the order. When I called customer service, I wanted to suggest that the store add a cancellation process to its website. Instead, the customer rep kept interrupting me and arguing. I didn’t want to argue, I was calling to make a suggestion! I hung up on her since she wouldn’t listen.

Let me just start be saying , worse customer service ever received ! Walked in and needed assistant looking for items for a new puppy ... instead of asking if we needed help or anything two of the workers continued to have their conversation.. it took having to find another worker that was stocking for help ... then when we were still unable to find the what we needed we had no choice but to cut into their conversation ... and that wasn’t any better because they still didn’t help and accused me of stealing a puppy Harnest .... asking if “ I want to pay for that “ so I made the comment right back “ well maybe if you weren’t having a conversation and actually helping you would’ve seen we walked in with it ... trust me I get it , working without customers coming can be boring but when they do come in atleast make them feel welcomed not like a theft

waited for weeks for my order when it arrived it was m issing 2 cases of cat food sent message to them aqnd it was never replied to never ever again would i order from them find a reputable distributor