Pet SupermarketReviews of pet-supermarket.com

I have been a loyal customer of many Pet Supermarket stores in the Ft. Lauderdale area & other stores around Florida. Five months ago I moved to Charlotte, North Carolina and I was happy to live very close to the Pet Supermarket on Weddington Rd. I’m disappointed with this store. I’m an avid fish tank enthusiast and it’s upsetting that this store has so many dead fish in the tanks each time I come in to shop. During the few months that I’ve lived here the fish tanks have been quarantined due to ick and have had equipment issues. I heard a female staff member sharing inaccurate information to a customer about which fish can be living together as well as the maintenance needs of the tank. I’m hesitant to purchase anything but packaged goods from this location. I wouldn’t want to risk contaminating my tanks by purchasing fish from this location. On a side note, the staff in the Florida stores were much more welcoming. I’d like to suggest that the staff in my new local store become better educated about the animals they are selling and more knowledgeable on how to maintain the health of the animals. I feel like this staff is not as pet or customer centered as my stores are in Florida. A couple of the female sales people are quite prickly. Eek! Disappointed,

We've been purchasing dog food at a local Pet Supermarket in South Florida. We were traveling out of state with our dog and were running low on food and there were no stores in the area. Since this was Pet Supermarket branded we ordered online and were given a delivery date of 7/22/22. When it didn't arrive and we called we were then told 7/23 still no show and then told 7/24 and still no show. At that point we were too low to chance it so went to another local competitor to purchase. As most dog owners know you do not want switch foods all at once but we were left without a choice. Fortunately our dog seem to take well to the new food, when the Pet Supermarket food finally arrived 3 days late we contacted them and said we were going to stay with the new food and they told us leave the box on the front porch by 8am the following day which would be 7/26. We found out they sent someone to our billing address 900 miles away from where they delivered the food instead of the address they shipped it to. You would think they would just say donate the food especially the fact that it's now been sitting on our front porch for over a week. Nope, they still insist on picking it up. I sure hope they don't resell it. We are now going to be buying from the competition. Avoid Pet Supermarket at all cost especially online.

Really slow delivery

If I could give the Matthews, NC store a 0 I would. The customer service has always been awful. Not only has the service been terrible, now the behavior of the staff is abhorrent. As a community we notified customer service about how the manager has treated a handicapped employee from our community and the reply was a form letter response. We have tolerated the terrible customer service, the constant changing of staff and the less than tidiness of this local store but to verbally degrade this young man is hideous. And the young man has the disgraceful lecture towards him audio taped but it seems that no one at Pet Supermarket is interested in his circumstance. The Matthews Community Supports our Special People. He may be different and may not be as capable but we’d prefer that over capable people who ignore customers & often behavior disrespectfully.

Thank you so much Kimberly from Store #349, you are always all about the customer , so helpful and informed about pet products! With gratitude, Mary-Beth and Ollie 🐕

These guys are exactly what a pet store should be and they're 10x better than Petco

Bad Experience

Sent repeat order that I hadn’t set up Completely unhelpful Had to tell delivery man to send it back They are charging me £5 for there mistake Won’t be using again