PellaReviews of pella.com

I've been trying to schedule a fix for my Pella screen door. I've spent hours on the phone and texting to get the service scheduled. I deal with a different person every time. Still no resolution. I tried to get this fixed over a year ago and gave up eventually.

We purchased over $23,000 in Pella windows with the mini blinds in between the windows. We have been trying to get customer service to respond to us for over 6 months. We have 2 blinds that don't work & 3 others that will probably have issues soon. We finally got a rep to come for $180 to walk through the door. Now we're told that each blind is over $800 plus $200 for installation. Approximately $2,000 for mini blinds that they know the cording wears out for just the 2 windows. We feel this is exorbitant in a fee for 2 items to be replaced. On top of that they aren't answering our emails about the correct blinds to order, because the sizes are different & the quote doesn't list which window is which. The rep measured 4 windows & they aren't labeled.

For the expense of this door when and if there is an issue customer service should immediately act. Our door lock has not been working and customer service told me I have to wait 5 days for a return call just to schedule for maintenance. Meanwhile my door doesn’t lock. Isn’t that issue of safety? These doors are not cheap and I paid for safety and I’m not getting it. Sad… go to Lowe’s buy a regular door that can easily be serviced and installed.

It took 10 months to install 7 windows. They sent the wrong trim out 4 times. Tried to say that was our fault. Poor coordination internally. Not professional at all. Poor quality of product from factory. Installers not schooled in all aspects of installment. Field Supervisors are not honest. They want you to accept what they want you to give you. They try to say it’s your problem .Not what is required by the Pella window company. The quality of the workmanship is not acceptable caulk joints look like rainbow. That’s the best we can do live with it and pay me. Don’t use this Company in Richmond va. Really Bad choice. Wish I would have found these reviews a year ago. Go with cheaper Windows. Anderson are way too expensive. Pella is just a terrible product. Don’t waste your money on either of theses two products.

Do not recommend Pella. Brand new Impervia windows in our new home have had multiple between-the-glass grilles fall sideways requiring the sash to be replaced, among other quality concerns. It takes several months to resolve each issue so we’ve dealt with this the majority of the first couple years in our new home.

What homeowners don’t think too much about is the importance of window installation. The 15 Pella windows we bought for the back of our Philadelphia townhouse 7 years ago were middle of the road. But the installation made an average product worse. The day of installation, the site manager decided he could not deal with street parking and ghosted us. 3 windows weren’t installed correctly, so they wouldn’t open; the caulk they used was so old so it *never* dried (and we learned they won’t fix this); and one window wasn’t even shimmed properly so we get a draft (again, we learned they won’t fix this). We purchased 6 Anderson windows for the front of the townhouse 10 years ago—the installation was 100% better; they showed up, installed everything correctly; and the windows have held up great.

I really thought I was buying the best of the best windows??? I was wrong. The latches they put on their windows do not grab and pull the window tight. I have requested new latches, and they said they have none. I would not recommend them at all.

Customer service is the absolute worst. Never keep an appt. Took 1 year to get my window (just the glass) after a hail storm. They always make an excuse why they didn't show up...somehow its my fault. Avoid Pella Window